✦ Luna Orbit — Customer Success & Support

Customer Success Manager

at Concert Health

📍 Remote, US Remote Posted March 20, 2026
Type Full-Time
Experience mid
Exp. Years 2+ years
Education Not specified
Category Customer Success & Support

This role involves managing partner accounts in behavioral health, ensuring successful adoption of collaborative care, and providing clinical and operational support. The candidate builds relationships with healthcare providers to improve patient outcomes.

  • Manage partner accounts
  • Drive care model adoption
  • Resolve clinical and operational issues
  • Build provider relationships
  • Analyze data for performance

Focus on healthcare and behavioral health systems, data analysis, clinical workflows, and provider engagement tools.

The ideal candidate is a proactive mid-level professional with experience managing behavioral health or healthcare provider accounts. Strong skills in clinical support, data analysis, and provider engagement are essential, with a focus on improving patient outcomes through collaborative care.

Partner account managementClinical and operational supportIssue resolutionProvider engagementData analysis
Healthcare technologyBehavioral health servicesProgram developmentGrowth strategies
Collaborative Care platformHealthcare CRMData analytics tools
Customer SuccessBehavioral HealthClinical WorkReimbursementCare ManagementProvider EngagementIssue ResolutionData AnalysisHealthcare TechnologyRemote
Customer SuccessBehavioral HealthClinical WorkReimbursementCare ManagementOperational SupportHealthcare DeliveryRelationship BuildingData AnalysisProgram Management
ProactiveProblem-solvingCommunicationRelationship BuildingSelf-starter
Industry Healthcare
Job Function Partner success management in behavioral health
Role Subtype Customer Support
Tech Domains Healthcare CRM, Data analytics tools
Customer Success ManagerBehavioral HealthClinical WorkReimbursementCare ManagementProvider EngagementIssue ResolutionData AnalysisHealthcare TechnologyRemoteBehavioral Health ServicesPartnership ManagementGrowth StrategiesOperational SupportPatient OutcomesCustomer successbehavioral healthclinical supportreimbursementcare managementprovider engagementissue resolutiondata analysishealthcare technologyremote

Lack of healthcare or behavioral health experience, No experience in provider account management, Inability to work remotely, No problem-solving skills

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile