Position Details

Salary $50K – $75K USD / year

Type Full-Time

Experience entry

Exp. Years 0–2 years

Education Not specified

Category Customer Success & Support

About this role

CyberNut seeks a Remote Customer Success Manager to support customers from onboarding through renewal. You will manage a portfolio of accounts, monitor customer health, run business reviews, collaborate with internal teams to resolve issues, and track interactions in HubSpot to drive retention and expansion.

Key Responsibilities

Onboard new customers and guide strategic planning, goal-setting, and adoption
Serve as primary point of contact for a portfolio of accounts
Monitor customer health metrics and identify at-risk accounts
Conduct regular check-ins and business reviews
Track and document customer interactions in HubSpot and support retention/expansion targets

Technical Overview

This is a customer-facing role with lightweight CRM/data usage responsibilities. The main systems focus is HubSpot for documenting customer interactions, with an emphasis on using basic data/reporting concepts and monitoring customer health metrics to guide retention strategy.

Ideal Candidate

The ideal candidate is an entry-level Customer Success Manager with 0–2 years of customer success, account management, or other customer-facing experience. They are strong in written and verbal communication, can manage multiple accounts, and are comfortable tracking customer interactions in HubSpot while monitoring customer health to proactively prevent churn.

Must-Have Skills

0–2 years of experience in customer successaccount managementor a customer-facing roleStrong written and verbal communication skillsEmpatheticproblem-solving mindsetAbility to manage multiple accounts and prioritize tasks effectivelyTrack and document customer interactions in HubSpot

Nice-to-Have Skills

K-12 experienceCybersecurity experienceEdTech experienceFamiliarity with HubSpot or similar CRMbasic data/reporting concepts

Tools & Platforms

HubSpot

Required Skills

Customer onboardingonboardingcustomer health metricsat-risk accountsbusiness reviewscustomer interactionsHubSpotCRMretentionexpansionrenewalsportfolio of accountscheck-inscustomer-facing communication

Hard Skills

customer onboardingcustomer health metricsbusiness reviewscustomer interaction trackingHubSpotCRMbasic data/reporting conceptsrenewal supportretention and expansion tracking

Soft Skills

customer-focused mindsetstrong written and verbal communication skillsempathetic approachproblem-solving mindsetability to manage multiple accountsprioritizationproactive risk identificationcollaboration with SalesSupportand Product teams

Industry & Role

Industry SaaS

Job Function Drive customer success through onboarding, ongoing account management, renewal support, and retention/expansion planning.

Role Subtype Customer Success Manager

Tech Domains ERP & CRM Systems

Keywords for Your Resume

Customer Success ManagerCustomer successAccount managementCustomer onboardingOnboardingrenewalretentionexpansioncustomer health metricsat-risk accountsbusiness reviewscustomer interactionsHubSpotCRMSalesSupportProductportfolio of accountscheck-inscustomer onboarding

Deal Breakers

0–2 years of experience in customer success, account management, or a customer-facing role, Must be able to track and document customer interactions in HubSpot, Strong written and verbal communication skills

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile