Position Details

Salary $75K – $85K USD / year

Type Full-Time

Experience senior

Exp. Years 5+ years

Education Not specified

Category Customer Success & Support

About this role

Sr. Customer Success Manager responsible for driving retention, satisfaction, and expansion across a portfolio of enterprise clients; leads onboarding and implementation, collaborates cross-functionally, and identifies growth opportunities.

Key Responsibilities

Build trust and long-term relationships with all customers in your portfolio
Support customers across multiple geographies and time zones
Manage onboarding and implementation, including training and technical account setup
Lead business operations discovery during onboarding to ensure strategic account configuration; partner with technical teams
Collaborate with Sales, Product, and internal stakeholders to drive success across the customer lifecycle

Technical Overview

SaaS environment with CRM (Salesforce) and Asana; data tracking and analysis via Excel; cross-functional coordination with Product, Support, and Sales; multi-geography support.

Ideal Candidate

The ideal candidate is a senior Customer Success Manager with 5+ years serving enterprise clients, strong CRM and project management experience, and a data-driven approach to onboarding, adoption, retention, and expansion across geographies.

Must-Have Skills

Excellent verbal and written communicationStrong negotiation skillsCustomer-first mindsetHighly organizedStrong collaborationAnalytical mindset5+ years of relevant experienceExperience with CRM and/or project management toolsAbility to manage multiple accounts simultaneouslyFlexibility to support across time zones

Nice-to-Have Skills

Advanced Excel skillsExperience with Asana and SalesforceFitness industry or franchise experience

Tools & Platforms

SalesforceAsanaExcelCRM softwareProject management tools

Required Skills

Customer successonboardingimplementationCRMSalesforceAsanaExceldata analysisexecutive business reviewscross-functional collaboration

Hard Skills

Customer successOnboardingImplementationCRMSalesforceAsanaExcelData analysisExecutive business reviewsCross-functional collaboration

Soft Skills

Excellent verbal and written communicationNegotiationCustomer-first mindsetHighly organizedCollaborationAnalytical mindsetTime managementProblem-solvingCalm under pressure

Industry & Role

Industry SaaS

Job Function Own the end-to-end customer success lifecycle for enterprise clients in a SaaS fitness software environment.

Role Subtype Customer Success Manager

Keywords for Your Resume

customer success managerenterprise clientsonboardingimplementationcrmsalesforceasanaexceldata analysisexecutive business reviewstime zonesremoteretentionexpansionfitness industryfranchise experienceportfolio managementcross-functional collaboration

Deal Breakers

5+ years of relevant experience, Experience with CRM and/or project management tools, Ability to manage multiple accounts across time zones

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