Position Details

Salary $100K – $125K USD / year

Type Full-Time

Experience senior

Exp. Years 5+ years

Education BA/BS or equivalent

Category Sales & Business Development

About this role

This role focuses on owning post-sale customer relationships for HealthEdge solutions, coordinating cross-functional teams to ensure successful adoption and value realization, and driving customer outcomes in the healthcare payer market.

Key Responsibilities

Act as the single point of contact for day-to-day account oversight and relationship management
Oversee all production activities for HealthEdge’s customers through planning and execution
Efficiently receive, respond to, and route product-related inquiries
Collaborate with Product, Engineering, and Technical Support & Services to track product improvement requests and resolve bugs
Implementation support to ensure a smooth transition to production and ongoing support

Technical Overview

Role involves CRM/data reporting and collaboration with Product, Engineering, and Support to address customer needs, track product improvements, and support go-lives using CRM tools and reporting dashboards.

Ideal Candidate

The ideal candidate is a senior Customer Success Manager with 5+ years in healthcare SaaS, proficient with Salesforce, ServiceNow, Tableau, and JIRA, and experienced in managing enterprise accounts, driving go-lives, and delivering measurable customer value.

Must-Have Skills

BA/BS or equivalent5+ yearsHealthcare industry experience a plusSalesforceServiceNowTableauand JIRA experience

Nice-to-Have Skills

Healthcare industry experience a plusExperience with health payer domainStrong presentation skillsAnalytical mindsetProactive

Tools & Platforms

SalesforceServiceNowTableauJIRA

Required Skills

BA/BS or equivalent5+ yearsSalesforceServiceNowTableauJIRAhealthcare payor knowledgecustomer successdata reportingcross-functional collaborationrisk mitigationgo-liveimplementationaccount managementcommunicationpresentation

Hard Skills

SalesforceServiceNowTableauJIRACRMdata reporting

Soft Skills

CommunicationLeadershipPresentationProblem-solvingRelationship-buildingCross-functional collaboration

Industry & Role

Industry Healthcare IT

Job Function Own and manage post-sale customer relationships to ensure adoption and value realization of HealthEdge solutions.

Role Subtype Customer Success Manager

Tech Domains Salesforce, ITSM / ServiceNow, Tableau, Jira

Keywords for Your Resume

Customer Success ManagerHealthEdgeHealthRules PayerCAPS5+ yearsBA/BS or equivalentHealthcare payorSalesforceServiceNowTableauJIRAremotego-liveimplementationrisk mitigationVoice of the CustomerCross-Functional Collaborationaccount managementdata in system of recordproduction activitiesescalation managementcustomer advocacy

Deal Breakers

Bachelor's degree or equivalent required, 5+ years of customer-facing experience required

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