Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

This role involves managing the implementation and adoption of construction project management software, ensuring stakeholder engagement, and supporting long-term customer success remotely.

Key Responsibilities

Assess customer needs
Design solutions
Manage implementation projects
Engage stakeholders
Support software adoption

Technical Overview

The technical scope includes software implementation, stakeholder engagement, change management, and technical support within construction or engineering software environments.

Ideal Candidate

The ideal candidate is a customer success professional with experience in implementing complex software solutions within the construction or engineering sectors. They excel in stakeholder engagement, change management, and technical support, with a focus on ensuring customer satisfaction and software adoption remotely.

Must-Have Skills

Customer successImplementationSolution designStakeholder engagementTechnical support

Nice-to-Have Skills

Construction industry experienceConstruction project managementChange managementSoftware training

Tools & Platforms

Construction project management softwareCRMMicrosoft OfficeCustomer support tools

Required Skills

Customer successimplementationsolution designproject managementconstruction softwarechange managementtechnical supportstakeholder engagementsoftware adoptionprocess optimization

Hard Skills

Customer successImplementationSolution designProject managementConstruction softwareChange managementTechnical supportStakeholder engagementSoftware adoptionProcess optimization

Soft Skills

Relationship buildingCommunicationProblem-solvingCustomer advocacyTeam collaborationAdaptability

Industry & Role

Industry Construction, Software, Engineering

Job Function Customer success management for construction software

Role Subtype Customer Success Manager

Tech Domains Construction & Engineering, Software

Keywords for Your Resume

customer successimplementationsolution designproject managementconstruction softwarechange managementtechnical supportstakeholder engagementsoftware adoptionprocess optimizationcustomer advocaterelationship buildingremoteclient supportsoftware training

Deal Breakers

Lack of experience in construction or engineering software, Inability to communicate effectively with stakeholders, No experience in solution design or project management, Unwillingness to work remotely

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