Position Details
About this role
Customer Success Manager at Parakeet coordinates onboarding and post-sale client success for high-volume outbound campaigns, managing 20-40 campaigns with a focus on retention and expansion. This remote role emphasizes leadership, data-driven insight, and proactive client management.
Key Responsibilities
- Own day-to-day relationships for your assigned client accounts
- Lead weekly or bi-weekly client meetings
- Monitor campaign health and take corrective action
- Proactively protect book of business and identify expansion opportunities
- Improve onboarding documentation and internal processes
Technical Overview
No heavy engineering stack; emphasis on client success processes, data dashboards, CRM usage, and multi-channel campaign optimization
Ideal Candidate
The ideal candidate is a results-driven CSM with experience managing multiple high-volume campaigns, onboarding clients, and driving retention and expansion within a SaaS outbound service context.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Bachelor’s degree, Ability to manage 20-40 active campaigns, Experience with onboarding and data reporting
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