Position Details

Salary $67K – $90K USD / year

Type Full-Time

Experience mid

Exp. Years 2+ years

Education Not specified

Category Customer Success & Support

About this role

This role involves managing customer relationships, ensuring product value realization, and driving renewals and upsell opportunities in a SaaS environment.

Key Responsibilities

Develop and maintain customer relationships
Create Success Plans
Track KPIs
Drive renewals and upsell
Collaborate with cross-functional teams

Technical Overview

Focus on customer success strategies, product usage optimization, and relationship management within cybersecurity or SaaS platforms.

Ideal Candidate

The ideal candidate is a mid-level customer success professional with 2+ years of experience in SaaS or cybersecurity, strong relationship-building skills, and a focus on customer satisfaction and retention.

Must-Have Skills

Customer SuccessAccount ManagementCybersecurity knowledgeRelationship ManagementKPI tracking

Nice-to-Have Skills

SaaS experienceTechnical supportRenewal managementUpsell strategiesCustomer advocacy

Tools & Platforms

CRMSuccess PlansCustomer Engagement Tools

Required Skills

Customer SuccessAccount ManagementCybersecurityCustomer Relationship ManagementSuccess PlansCustomer SatisfactionRenewalsUpsellKPI Tracking

Hard Skills

Customer SuccessAccount ManagementCybersecurityCustomer Relationship ManagementSuccess PlansCustomer SatisfactionProduct Usage OptimizationRenewalsUpsellKPI Tracking

Soft Skills

CommunicationRelationship BuildingProblem SolvingProactiveCustomer FocusTeam CollaborationTime Management

Industry & Role

Industry SaaS

Job Function Customer success management and relationship building

Role Subtype Customer Success & Support

Keywords for Your Resume

Customer Success ManagerCustomer SuccessAccount ManagementCybersecurityCustomer Relationship ManagementSuccess PlansCustomer SatisfactionRenewalsUpsellKPI TrackingSaaSRelationship BuildingProactiveCustomer SupportTechnical SupportKPIRelationship ManagementProactive communication

Deal Breakers

Lack of customer success experience, No cybersecurity or SaaS background, Unwillingness to work remotely

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