Position Details

Salary $75K – $90K USD / year

Type Full-Time

Experience mid

Exp. Years 2+ years

Education Not specified

Category Customer Success & Support

About this role

This role involves managing customer relationships, providing technical support, and acting as a strategic advisor to ensure customer success in a SaaS environment.

Key Responsibilities

Act as a trusted technical advisor
Provide proactive technical consultation
Coordinate with internal teams
Build long-term customer relationships
Identify upsell opportunities

Technical Overview

The role requires expertise in SaaS platforms, CRM tools like Salesforce, and technical troubleshooting related to HR, payroll, and benefits systems.

Ideal Candidate

The ideal candidate is a mid-level customer success professional with 2+ years of experience in SaaS, strong technical troubleshooting skills, and the ability to serve as a strategic technical advisor for complex customer accounts.

Must-Have Skills

2+ years of experience in a technicalcustomer-facing role at a SaaS companyTechnical troubleshootingCustomer relationship management

Nice-to-Have Skills

Experience with payrollbenefits administrationHRKnowledge of SaaS platformsExperience acting as a technical advisor

Tools & Platforms

SalesforceSlackZoomOffice 365

Required Skills

Customer Success ManagementTechnical TroubleshootingCRMSalesforceCross-functional CoordinationWorkflows OptimizationCustomer Relationship Management

Hard Skills

Customer Success ManagementTechnical TroubleshootingCross-functional CoordinationHR & Benefits AdministrationPayrollWorkflows OptimizationCustomer Relationship Management

Soft Skills

CommunicationProblem-solvingRelationship BuildingSelf-starterCustomer Focus

Industry & Role

Industry SaaS

Job Function Customer success management and technical advisory for SaaS customers

Keywords for Your Resume

Customer Success ManagerTechnical Account ManagerCustomer SuccessSaaSTechnical TroubleshootingCRMSalesforceCustomer Relationship ManagementCross-functional CoordinationWorkflows OptimizationCustomer ExperienceHR & BenefitsPayrollOnboardingCustomer Support

Deal Breakers

Less than 2 years of relevant experience, Lack of technical troubleshooting skills, Inability to work remotely

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