Position Details

Salary $60K – $90K USD / year

Type Full-Time

Experience mid

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

This role involves managing post-sale customer relationships in a SaaS company, focusing on renewals, expansion, and customer satisfaction to ensure long-term retention and growth.

Key Responsibilities

Own customer lifecycle post-sale
Manage renewals and mitigate churn
Identify upsell opportunities
Build trusted client relationships
Drive customer satisfaction and loyalty

Technical Overview

Primarily customer relationship management, renewal strategies, and account growth in a SaaS environment with no specific technical stack required.

Ideal Candidate

The ideal candidate is a mid-level customer success professional with experience managing post-sale customer relationships, focusing on renewals, account expansion, and customer satisfaction. They should be strategic, proactive, and comfortable engaging with executive-level clients in a SaaS environment.

Must-Have Skills

Customer Success ManagementRenewalsAccount ExpansionUpsell StrategiesCustomer Relationship Management

Nice-to-Have Skills

SaaS experienceRevenue GrowthCustomer Satisfaction MetricsAccount OwnershipExecutive Engagement

Tools & Platforms

CRM softwareCustomer Success platforms

Required Skills

Customer Success ManagementRenewalsAccount ExpansionUpsellCustomer Relationship ManagementCustomer SatisfactionProduct AdoptionRevenue Retention

Hard Skills

Customer Relationship ManagementRenewalsAccount ExpansionUpsell StrategiesCustomer Lifecycle ManagementRevenue RetentionCustomer SatisfactionProduct AdoptionAccount Management

Soft Skills

CommunicationStrategic ThinkingRelationship BuildingProblem SolvingLeadershipHumble AttitudeSelf-motivatedTeam Collaboration

Industry & Role

Industry SaaS

Job Function Manage customer relationships to ensure retention and growth in a SaaS setting

Role Subtype Customer Success Manager

Keywords for Your Resume

Customer Success ManagerRenewalsAccount ExpansionUpsellCustomer Relationship ManagementCustomer SatisfactionProduct AdoptionRevenue RetentionCustomer LifecycleAccount ManagementSaaSRemoteCustomer SuccessClient RelationshipsCustomer Retentionrenewalsaccount expansionupsellcustomer relationship managementproduct adoptionrevenue retentioncustomer satisfactionremote

Deal Breakers

Lack of customer success experience, No SaaS background, Inability to manage large portfolios, Poor communication skills

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