✦ Luna Orbit — Customer Success & Support

Customer Success Manager, Health/ Life Sciences Cloud - Pharma/ Med Tech Industry - German Speaking

at Salesforce

📍 4 Locations Unknown Posted March 25, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

About this role

This role involves managing Salesforce's high-profile healthcare and life sciences clients, ensuring successful adoption of industry-specific clouds, and providing strategic support to maximize customer value.

Key Responsibilities

  • Manage key accounts
  • Support product launches
  • Align Salesforce capabilities to client needs
  • Build industry-specific adoption strategies
  • Maintain customer relationships

Technical Overview

Requires knowledge of Salesforce platform, industry-specific cloud solutions, and ability to support technical deployments and product launches.

Ideal Candidate

The ideal candidate is a customer success professional with experience in the healthcare or life sciences industry, proficient in Salesforce platform, and capable of managing high-profile clients with consultative skills.

Must-Have Skills

Experience in Life SciencesCustomer success managementSalesforce platform knowledgeIndustry-specific cloud adoptionConsultative skills

Nice-to-Have Skills

Experience with Salesforce Core CloudsTechnical knowledge of Salesforce platformSupport of product launchesTechnical deployments

Tools & Platforms

SalesforceData CloudLife Sciences CloudSignature Success Plan

Required Skills

Customer Success ManagerSalesforceLife Sciences CloudAI CRMCustomer successSignature Success PlanIndustry-specific adoptionConsultative skillsCommunication skillsHealthcare IT

Hard Skills

SalesforceSalesforce platformAI CRMCustomer successSignature Success PlanLife Sciences CloudCore CloudsData CloudIndustry-specific adoptionConsultative skillsCommunication skills

Soft Skills

Customer-focusedCommunicationConsultativeRelationship buildingProblem-solving

Industry & Role

Industry Healthcare IT
Job Function Customer success management in healthcare and life sciences industry
Role Subtype Customer Success Manager

Keywords for Your Resume

Customer Success ManagerSalesforceLife Sciences CloudAI CRMCustomer successSignature Success PlanIndustry-specific adoptionConsultative skillsCommunication skillsSalesforce platformHealthcare ITCustomer-focusedSupport of product launchesTechnical deploymentsRelationship building

Deal Breakers

Lack of experience in Life Sciences, No Salesforce platform knowledge, No customer success management experience

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