Position Details

Salary $115K – $207K USD / year

Type Full-Time

Experience senior

Exp. Years 5+ years

Education Bachelor's degree preferred

Category Customer Success & Support

About this role

Customer Success Manager for Badger Technologies (Jabil) focusing on robotics/SaaS hybrid solutions in enterprise retail. Build strategic customer relationships, drive adoption, monitor health, and identify growth opportunities while collaborating across sales, operations, and product teams.

Key Responsibilities

Develop and nurture relationships with assigned customer accounts
Conduct regular business reviews with customers
Collaborate cross-functionally to resolve issues
Monitor customer health and mitigate churn
Identify upsell/cross-sell opportunities

Technical Overview

Role leverages SaaS-based customer success with Salesforce CRM and data-driven performance metrics. Requires ability to translate technical needs into actionable solutions and train customers on products.

Ideal Candidate

The ideal candidate is a senior customer success professional with 5+ years in SaaS/retail tech, capable of managing strategic accounts, driving adoption, and reducing churn. They excel at cross-functional collaboration, executive communication, and driving revenue through upsell/cross-sell opportunities.

Must-Have Skills

5+ years of experience in customer successaccount managementor a client-facing role within the SAASRetail/CPGor technology sectorProven track record of building and maintaining strong customer relationships and driving customer satisfactionExcellent communicationpresentationand interpersonal skillsStrong analytical and problem-solving abilitiesCRM software experience (e.g.Salesforce)Ability to travel approximately 20% to customer sites and Badger/Jabil locations

Nice-to-Have Skills

Bachelor's degree preferredExperience in SAASRetail/CPG or technologyExperience training customersUpselling and cross-sellingExperience in analytics/reporting

Tools & Platforms

SalesforceMicrosoft Office Suite

Required Skills

Customer SuccessAccount ManagementSalesforceSalesforce CRMMicrosoft Office SuiteSaaSSoftware as a ServiceCRM softwareStrong communicationPresentationInterpersonal skillsAnalyticalProblem-solvingTravel

Hard Skills

SalesforceSalesforce CRMMicrosoft Office SuiteCRM softwareSaaSSoftware as a ServiceAccount ManagementCustomer Success

Soft Skills

CommunicationPresentationInterpersonal skillsNegotiationInfluenceAnalytical thinkingProblem-solving

Certifications

Preferred

Lean Six Sigma (preferred)

Industry & Role

Industry Retail

Job Function Customer Success Manager for robotics/SaaS hybrid solutions in enterprise retail

Role Subtype Customer Success & Support

Tech Domains Salesforce

Keywords for Your Resume

customer success managersalesforcesalesforce crmmicrosoft office suitecrm softwaresaassoftware as a serviceaccount managementcustomer satisfactionupsellingcross-sellingbusiness reviewscustomer healthchurnretailenterprise retailremotehybridtravelcommunicationpresentationinterpersonal skills

Deal Breakers

Lack of 5+ years in customer success/account management, No Salesforce experience, Inability to travel ~20%

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Customer Success Manager - Robotics / SaaS Hybrid Solutions

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