About this role
Customer Success Specialist for an education technology product line, focusing on onboarding, training, and account management for K-12/higher education clients.
Key Responsibilities
- Onboard customers
- Deliver training sessions
- Act as primary contact
- Maintain customer relationships
- Collaborate with internal teams
Technical Overview
Post-sales customer success with onboarding and training delivery, CRM usage, and account management.
Ideal Candidate
An experienced customer success professional with 2+ years in education tech, capable of onboarding, training, and managing teacher accounts; strong communication and relationship-building skills.
Must-Have Skills
2+ years of experience in Customer SuccessAccount ManagementImplementation or client-facing rolesWork experience in K-12 or higher education preferredFamiliarity with classroom technologyAV integrationdigital teaching toolsCRM systemsand virtual training platforms.Strong problem-solvingorganizationaland project management skillsAbility to manage multiple accounts and tasks efficientlyboth independently and collaborativelyExcellent communicationpresentationand relationship-building abilities
Tools & Platforms
CRM systemslive webinarsvirtual training platformstraining materials
Required Skills
2+ years in Customer SuccessCRM familiarityonboardingtraining
Hard Skills
CRM systemslive webinarsrecorded contenttraining sessionsonboardingproject managementpresentationrelationship-buildingcustomer onboarding
Soft Skills
communicationpresentationrelationship-buildingproblem-solvingorganization
Keywords for Your Resume
customer successeducation technologybenq america corpremoteillinoisonboardingtraining sessionsaccount managementcrm systemsvirtual training platformslive webinarsrecorded contentpresentationrelationship-buildingproject managementeducationeducation technology crmteacher training
Deal Breakers
No experience in education sector, Lack of CRM or training platform experience
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