✦ Luna Orbit — Customer Success & Support

Customer Support Analyst - Morning Shift

at Centrl

📍 Remote, US Unknown Posted March 07, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 1-3 years
Education Bachelor's degree or equivalent practical experience
Category Customer Success & Support

About this role

Support enterprise SaaS platform users by resolving technical issues, developing support processes, and maintaining documentation to ensure high customer satisfaction.

Key Responsibilities

  • Develop support processes
  • Respond to support requests
  • Troubleshoot user issues
  • Provide feedback for product improvements
  • Manage knowledge base

Technical Overview

Technical support for SaaS applications, troubleshooting, knowledge base management, process improvement, customer service.

Ideal Candidate

The ideal candidate is a customer support specialist with 1-3 years of experience supporting SaaS applications, possessing strong troubleshooting and communication skills, and comfortable working remotely with a technical aptitude.

Must-Have Skills

Bachelor's degree or equivalent practical experience1-3 years of experience in customer service for SaaS application support

Nice-to-Have Skills

Experience working with SaaS productsTechnical aptitudeProblem-solving skillsKnowledge of product developmentCustomer service excellence

Tools & Platforms

Knowledge BaseInternal documentation tools

Required Skills

Customer supportSaaS application supportTroubleshootingProduct supportKnowledge Base managementTechnical aptitudeApplication supportProcess development

Hard Skills

Customer supportSaaS application supportTroubleshootingProduct supportKnowledge Base managementTechnical aptitudeApplication supportProcess development

Soft Skills

Problem-solvingCommunicationOrganizationCustomer serviceTeamwork

Industry & Role

Industry SaaS
Job Function Customer support specialist for SaaS platform

Keywords for Your Resume

Customer SupportSaaS application supportTroubleshootingProduct supportKnowledge BaseTechnical aptitudeApplication supportCustomer serviceProcess developmentTechnical supportIssue resolutionCustomer successSupport requestsTechnical questionsSupport processes

Deal Breakers

Lack of SaaS support experience, No remote work capability, No technical troubleshooting skills, No customer service background

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