Position Details

Type Full-Time

Experience mid

Exp. Years 2+ years

Education Not specified

Category Sales & Business Development

About this role

Remote front-line role handling inbound customer support while identifying and closing sales opportunities for software products; conducts demos and maintains customer satisfaction, closely coordinating with other departments.

Key Responsibilities

Answer inbound customer support emails and phone calls
Identify, qualify, and close sales opportunities
Conduct software demos and presentations
Maintain customer satisfaction and provide professional customer support
Record customer feedback and coordinate with colleagues

Technical Overview

Tech stack includes Salesforce Service Cloud, Intercom, Zendesk; CRM software with standard MS Office suite; remote collaboration tools; required to perform software demos and maintain accurate records.

Ideal Candidate

The ideal candidate is a mid-level customer support and sales professional with 2+ years of software experience, capable of handling inbound inquiries, performing demos, and closing opportunities with strong CRM and communication skills.

Must-Have Skills

2+ years experience in customer supportExperience with Salesforce Service CloudIntercomor ZendeskExperience working in CRMTechnical writing experienceAdvanced computer skills

Nice-to-Have Skills

Microsoft WordExcelPowerPointGoogle/Slack/TeamsA+ listening and communication

Tools & Platforms

Salesforce Service CloudIntercomZendeskCRM softwareGoogleSlackMicrosoft TeamsMicrosoft WordMicrosoft ExcelPowerPoint

Required Skills

customer support2+ yearssoftware supportCRMSalesforce Service CloudIntercomZendeskCRM softwareMicrosoft WordMicrosoft ExcelPowerPointGoogleSlackMicrosoft Teamsemailphonecommunicationemotional intelligencetroubleshootingsoftware demosrelationship-buildingmonthly targetsquarterly targetscustomer retention

Hard Skills

Customer SupportSalesCRMSalesforce Service CloudIntercomZendeskCRM softwareMicrosoft WordMicrosoft ExcelPowerPointGoogleSlackMicrosoft Teamsemailphonecommunicationemotional intelligencetroubleshootingsoftware demossales contractsrelationship-buildingmonthly targetsquarterly targetscustomer retention

Soft Skills

communicationemotional intelligenceattention to detailstress managementself-motivationcollaborationtime management

Industry & Role

Industry SaaS

Job Function Front-line customer support and sales representative for software solutions, focused on customer retention and revenue growth in a remote environment.

Role Subtype Customer Support & Sales

Tech Domains Salesforce

Keywords for Your Resume

customer support and sales representativecustomer supportsalesSalesforce Service CloudIntercomZendeskCRMCRM softwareMicrosoft WordMicrosoft ExcelPowerPointGoogleSlackMicrosoft Teamsemailphonecommunicationemotional intelligencetroubleshootingsoftware demossales contractsrelationship-buildingmonthly targetsquarterly targetscustomer retentionremote

Deal Breakers

Less than 2 years experience in customer support or sales, No CRM experience, Unwilling to work remotely

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Customer Support and Sales Representative - Remote

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