About this role
Kaleris seeks a Support Engineer to provide 1st and 2nd level customer support for Navis Terminal Operating System and Cloud products. The role focuses on troubleshooting, reproducing defects using customer data, managing cases to closure, and supporting upgrades and integrations for customers.
Key Responsibilities
- Provide 1st and 2nd level support for Terminal Operating System and Cloud products
- Manage cases from start to resolution and closure while collaborating with development, QA, and product teams
- Verify, reproduce, and isolate application defects reported by Navis customers
- Perform upgrades and integration testing for Navis products including on-site tasks as needed
- Participate in a global 24x7 on-call duty roster and handle critical issues
Technical Overview
This is a product support role covering Navis N4 TOS and related cloud offerings, requiring strong debugging/troubleshooting skills and the ability to reproduce defects in a lab or via remote connections. The technical scope includes networking, MS SQL Server, Oracle, and application knowledge across Java, XML, client-server apps, plus tools/technologies such as EDI, Spring, Hibernate, Xenos Transform Designer, J2EE, and Hyperic.
Ideal Candidate
The ideal candidate is an experienced support engineer with 2+ years of N4 TOS product support experience, ideally in container terminal, shipping, or logistics environments. They can perform 1st and 2nd level support for Navis Terminal Operating System and cloud products, including troubleshooting and reproducing defects in a lab and remote environments. They also have hands-on skills with Java, XML, client-server applications, and database/network technologies like MS SQL Server and Oracle, plus strong customer communication and 24x7 on-call readiness.
Must-Have Skills
2+ years of N4 TOS product support experience1st and 2nd Level Support for Terminal Operating System and Cloud productsProficiency in networkingMS SQL Serverand OracleHands-on experience with JAVAXMLand client-server applicationsKnowledge and experience in coding with Core Java/GroovyUnderstanding of relational database structures and web-based enterprise solutionsBe part of a global 24x7 on-call duty roster
Nice-to-Have Skills
container terminalshippinglogistics industriesexperience with automation terminalsdiagnostic tools like Hypericfamiliarity with JavaEDISpringHibernateXenos Transform Designerand J2EE
Tools & Platforms
NavisN4 TOSConfluenceHypericMS SQL ServerOracleJavaGroovyEDISpringHibernateXenos Transform DesignerJ2EE
Required Skills
N4 TOS product supportTerminal Operating System supportNavis productstroubleshootingreproduce software defectslab environment testingremote connectionssoftware upgradeshardware upgradestesting integrations with third-party systems24x7 on-callnetworkingMS SQL ServerOracleJAVAXMLclient-server applicationsCore Java/GroovyHypericrelational database structuresweb-based enterprise solutionsConfluencecase management toolsEDISpringHibernateXenos Transform DesignerJ2EE
Hard Skills
Terminal Operating System (Navis N4 TOS)Navis productsNavis customers1st and 2nd Level Supportcase managementtroubleshootingdebugging software applicationsreproduce software defectslab environment testingremote connectionssoftware upgradeshardware upgradestesting Navis product integrations with third-party systemssoftware implementations and upgradeson-call supportnetworkingMS SQL ServerOracleJavaEDISpringHibernateXenos Transform DesignerJ2EEJAVAXMLclient-server applicationsCore Java/Groovy codingHypericrelational database structuresweb-based enterprise solutionsConfluence
Soft Skills
managing cases and communications from start to resolution and closurecollaboration with Sustaining (Development)QA (Testing)and Product releasein-depth investigationcustomer-facing communicationaccount management activitiesparticipating in regular conference calls and case reviewson-call readiness
Keywords for Your Resume
Customer Support EngineerSupport Engineer1st and 2nd Level SupportN4 TOSTerminal Operating SystemNavis productstroubleshootingdebugreproduce software defectslab environmentremote connectionssoftware upgradeshardware upgradesintegration testing24x7 on-callcase management toolsConfluencenetworkingMS SQL ServerOracleJavaXMLclient-server applicationsCore JavaGroovyEDISpringHibernateXenos Transform Designerand J2EEHypericrelational database structuresweb-based enterprise solutionsCore Java/Groovy
Deal Breakers
Must have 2+ years of N4 TOS product support experience, Must have hands-on experience with JAVA, XML, and client-server applications, Must be proficient with MS SQL Server and Oracle, Must be able to participate in a global 24x7 on-call duty roster
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