Position Details

Type Full-Time

Experience mid

Exp. Years 8+ years

Education Bachelor's in Computer Science or related field

Category IT Support & Helpdesk

About this role

This role involves supporting and troubleshooting edge computing deployments, focusing on Linux, networking, virtualization, and cloud environments. The engineer will work on complex systems to ensure security, performance, and reliability.

Key Responsibilities

Deliver deployments, Troubleshoot systems, Manage Linux and network configurations, Support cloud environments, Write documentation

Technical Overview

Environment includes Linux systems, Docker, Kubernetes, Azure, AWS, Terraform, and network protocols. Responsibilities include troubleshooting, system configuration, and automation.

Ideal Candidate

The ideal candidate is a mid-level IT support engineer with 8+ years of experience in Linux administration, networking, and cloud environments. They possess strong troubleshooting skills, experience with Kubernetes and Docker, and are familiar with cloud platforms like Azure and AWS.

Must-Have Skills

TroubleshootingLinux system administrationNetworking conceptsHypervisorsDockerKubernetesCloud configurationAPI setup

Nice-to-Have Skills

Python programmingShell ScriptingAzureTerraformSwaggerCertified Kubernetes Administrator (CKA)

Tools & Platforms

LinuxDockerKubernetesAzureTerraformPostmanSwaggerSSH

Required Skills

TroubleshootingLinux system administrationNetworkingHypervisorsDockerKubernetesCloud configurationAPI setupShell ScriptingPython

Hard Skills

TroubleshootingRoot-cause analysisLinux system administrationLinux troubleshootingPython programmingShell ScriptingNetwork configurationNetworking conceptsIPDHCPDNSNATFirewallPacket analysisSSHHypervisors (Type 1 and Type 2)Docker containersKubernetes (CKA)Cloud configuration (AzureAWSetc.)API setup (PostmanTerraform)Swagger

Soft Skills

CommunicationTroubleshootingAnalytical thinkingSelf-starterCustomer focus

Certifications

Required

Certified Kubernetes Administrator (CKA)

Industry & Role

Industry SaaS, Cloud Computing, Edge Computing

Job Function IT support engineer for edge computing and cloud infrastructure

Keywords for Your Resume

Customer Support EngineerTroubleshootingLinux system administrationKubernetesDockerHypervisorsAzureAWSTerraformPostmanSwaggerShell ScriptingPythonNetwork configurationPacket analysisSSHLinux

Deal Breakers

Lack of Linux administration experience, No troubleshooting background, No experience with Kubernetes or Docker, Unable to work remotely in US, No cloud platform experience

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Customer Support Engineer - US

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