Customer Support Representative

Customer Support Representative will serve as the frontline ambassador, responding to customer inquiries and resolving issues across phone, email, and chat. The role also includes outbound call follow-ups, CRM data entry for customer interactions, and accurate cash handling for payments or refunds.

• Respond to customer inquiries via phone, email, or chat
• Assist with troubleshooting and resolve complaints
• Conduct outbound calls for follow-up and feedback
• Maintain detailed customer interaction records in CRM using data entry tools
• Handle cash transactions accurately for payments or refunds

The job focuses on customer support operations rather than software engineering, using CRM (Customer Relationship Management) tools and data entry systems. It also requires proficiency with Microsoft Office (Microsoft Word and Microsoft Excel) and the ability to navigate multiple systems while handling high-volume customer interactions.

The ideal candidate is an entry-level customer support professional with strong phone and written communication skills and experience handling customer inquiries via phone, email, and chat. They are comfortable with data entry in a CRM, can troubleshoot product/service issues, and can support outbound call follow-ups. Bonus if they are bilingual or multilingual and have call center experience.