Position Details

Salary $40K – $60K USD / year

Type Full-Time

Experience mid

Exp. Years Not specified

Category Customer Success & Support

About this role

Remote Customer Support Representative for SNHU. Deliver exceptional service to a diverse client base via phone, email, or chat; manage data in CRM; handle outbound campaigns; assist with transactions with empathy and accuracy.

Key Responsibilities

Respond promptly to inquiries
Provide product/service information
Handle outbound campaigns
Manage client data in CRM
Collaborate with team

Technical Overview

Proficient with CRM systems and Microsoft Office; strong data entry and multi-language communication; capable of outbound calling and upselling.

Ideal Candidate

The ideal candidate is a customer-focused support professional with strong multilingual communication skills, comfortable handling inquiries via phone, email, or chat, and capable of upselling when appropriate. Experience in a call-center/remote environment and proficiency with basic Office tools are essential.

Must-Have Skills

Previous experience in call center environments or customer support rolesBilingual abilities in English and additional languagesProven sales experience or familiarity with upselling techniquesStrong computer skills including Microsoft Office (WordExcel)Ability to handle outbound calling campaigns

Nice-to-Have Skills

Bilingual abilitiesExperience with cash handling or transaction processingSales experience or upselling techniques

Tools & Platforms

CRM systemsMicrosoft Office

Required Skills

Customer supportcustomer serviceremotecall centerbilingualmultilingualcrm systemsmicrosoft 365wordexceldata entryoutbound calling campaignsupsellingproblem solvingcommunicationphone etiquetteteam collaborationsales experience

Hard Skills

CRM systemsMicrosoft OfficeWordExcelData entryMultilingual supportPhone etiquetteCall centerOutbound calling campaignsUpselling

Soft Skills

Excellent communicationProblem-solvingPatienceEmpathyTeam collaborationRelationship building

Industry & Role

Industry Education

Job Function Deliver exceptional remote customer support and maintain CRM records

Role Subtype Customer Support Specialist

Tech Domains Microsoft 365, CRM systems

Keywords for Your Resume

customer supportcustomer serviceremotecall centerbilingualmultilingualcrm systemsmicrosoft 365wordexceldata entryoutbound calling campaignsupsellingproblem solvingcommunicationphone etiquetteteam collaborationsales experience

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile