✦ Luna Orbit — Customer Success & Support

Customer Support Senior Engineer - Power On Reliance

at Tata Consultancy Services (TCS)

📍 Cocoa, FL, US Onsite 💰 $130K – $200K USD / year Posted March 29, 2026
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Position Details

Salary $130K – $200K USD / year
Type Full-Time
Experience senior
Exp. Years 5+ years
Education Bachelor of Computer Science
Category Customer Success & Support

About this role

Senior Customer Support Engineer responsible for meeting objectives by resolving issues on Reliance product, supporting healthcare/EPIC environments, and coordinating with cross-functional teams.

Key Responsibilities

  • Address customer issues and concerns with power systems
  • Meet business objectives by coordinating with cross-functional teams
  • Provide escalation and resolution for live systems
  • Troubleshoot and analyze issues across UI, networks, and data storage

Technical Overview

Hands-on engineering with Linux/Windows, C/Java, Oracle DB, SQL, and live customer systems; familiarity with GitHub/ClearCase; production support and incident resolution in mission-critical environments.

Ideal Candidate

The ideal candidate is a senior-level customer support engineer with 5+ years across Linux/Windows, C/Java, and Oracle DB, plus real-time or mission-critical systems experience, capable of troubleshooting live customer environments and guiding teams.

Must-Have Skills

5 years of experience with LINUX and Windows Operating Systems5 years of experience with CJava & Oracle DatabaseSQLshell scriptinglogs debuggingPatches and 3rd party software installation (OracleNetApp)GitHub and ClearCase experience5 years on Real-time or Mission Critical SystemsExperience installing fixes on live customer systemsStrong troubleshooting and debuggingGood communication (verbal and written)MS Office applications

Nice-to-Have Skills

Powershell

Tools & Platforms

GitHubClearCaseOracleNetApp

Required Skills

LinuxWindowsCJavaOracle DatabaseSQLShell ScriptingGitHubClearCaseReal-time SystemsMission Critical SystemsNetAppObject-Oriented ProgrammingSystem administration

Hard Skills

LinuxWindowsCJavaOracle DatabaseSQLShell scriptingGitHubClearCaseReal-time SystemsMission Critical SystemsNetAppObject-Oriented ProgrammingSystem administration

Soft Skills

CommunicationTroubleshootingAnalyticalProblem-solvingTeamworkDocumentationCustomer-facingVerbal and written communication

Industry & Role

Industry IT Services
Job Function Provide senior-level technical support and remediation for Reliance product on customer systems
Role Subtype Technical Support Specialist
Tech Domains Linux, Windows Server, Oracle, SQL / PostgreSQL, Java

Keywords for Your Resume

Senior EngineerCustomer Support EngineerPower On RelianceLinuxWindowsCJavaOracleSQLShell ScriptingGitHubClearCaseReal-time SystemsMission Critical Systemslive customer systemsOracle DatabaseNetAppObject-Oriented ProgrammingSystem administrationMS Office

Deal Breakers

Less than 5 years of relevant experience, No Linux/Windows or Oracle/Java/SQL expertise, Not able to work on-site in Cocoa, FL

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