Position Details

Salary $16 – $22 USD / year

Type Full-Time

Experience entry

Exp. Years Not specified

Education High School Diploma or equivalent

Category Customer Success & Support

About this role

Customer Support Specialist providing high-quality service to dealers and end users; handles RMAs, warranty queries, product inquiries, pricing and shipping quotes, and order support.

Key Responsibilities

Qualifying warranty claims and issuing RMAs
Answering product questions and providing product suggestions
Providing dealer/end user support via Zendesk, phones, and live chat
Provide pricing and shipping quotes
Updating dealers on shipping and product ETAs

Technical Overview

Customer service role focusing on product support, warranty processing, and data management; uses Zendesk and Office Suite; fast-paced manufacturing environment.

Ideal Candidate

The ideal candidate is a motivated, customer-focused support specialist with strong written and verbal communication skills, experience using Zendesk, and a background in retail/manufacturing settings.

Must-Have Skills

Sharp attention to detailExcellent verbal and written communicationComputer literacy including Office SuiteDetail orientedAbility to work under pressureAbility to independently perform researchProactively identify problems and give recommendationsStrong organization and time management

Nice-to-Have Skills

Data Entry experienceOrder processing experienceExperience in the music industry/product knowledge

Tools & Platforms

ZendeskOffice Suite

Required Skills

Warranty claimsRMAsZendeskcustomer servicedata entryOffice Suitepricingshipping quotesproduct knowledgecommunication

Hard Skills

Warranty claimsRMAs (Return Merchandise Authorizations)Zendeskcustomer serviceproduct knowledgepricingshipping quotesdata entryOffice Suiteresearch

Soft Skills

Excellent verbal and written communicationTime managementDetail orientedAbility to work under pressureProblem solvingProactive recommendationsStrong organizational skills

Industry & Role

Industry Manufacturing

Job Function Provide customer support to dealers and end users, including warranty processing and product inquiries

Role Subtype Customer Support Specialist

Keywords for Your Resume

customer support specialistGator CasesTampaZendeskRMAsreturn merchandise authorizationwarranty claimspricing and shipping quotesdata entrymusic industryproduct knowledgeoffice suitecommunicationdetail orientedteamworkfull-timeon-sitecustomer supportorder processingpricingshipping quotes

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