✦ Luna Orbit — IT Support & Helpdesk

Customer Support Specialist

at Momentive Software

📍 Remote, US Remote Posted March 10, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2+ years
Education High school diploma or its equivalent
Category IT Support & Helpdesk

About this role

This role provides technical support and training to customers using the company's software products, ensuring issues are resolved efficiently in a remote environment.

Key Responsibilities

  • Respond to support tickets
  • Troubleshoot errors
  • Collaborate with team
  • Provide customer feedback
  • Support product utilization

Technical Overview

Supports customer inquiries via product ticket system, troubleshooting errors, and providing solutions using Office 365 tools and knowledge base resources.

Ideal Candidate

The ideal candidate is a mid-level IT support specialist with at least two years of customer support experience, proficient in Office 365 applications, and capable of troubleshooting technical issues. They should be organized, communicative, and able to handle multiple support requests efficiently.

Must-Have Skills

Customer Service ExperienceKnowledge of Office 365Ability to learn new technologiesStrong organizational skillsExcellent communication skills

Nice-to-Have Skills

Call-center experienceExperience in software support

Tools & Platforms

Product Ticket SystemMicrosoft Office 365

Required Skills

Customer SupportProduct Ticket SystemMicrosoft WordExcelPowerPointOutlookTroubleshootingError Replication

Hard Skills

Customer SupportProduct Ticket SystemMicrosoft WordExcelPowerPointOutlookBasic Office SoftwareTroubleshootingError Replication

Soft Skills

Organizational SkillsVerbal and Written CommunicationTime ManagementPrioritizationEmpathy

Industry & Role

Industry Software/Technology
Job Function Technical support and customer assistance for software products

Keywords for Your Resume

Customer SupportProduct Ticket SystemMicrosoft WordExcelPowerPointOutlookTroubleshootingError ReplicationCustomer ServiceSupportTechnical SupportHelpdeskRemote SupportSoftware SupportKnowledge BaseMicrosoft Office 365

Deal Breakers

Lack of support experience, Inability to work remotely, No familiarity with Office 365

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