✦ Luna Orbit — IT Support & Helpdesk

Customer Support Specialist I

at Cantata Health Solutions

📍 Remote, US Remote 💰 $42K – $48K USD / year Posted March 07, 2026
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Position Details

Salary $42K – $48K USD / year
Type Full-Time
Experience entry
Exp. Years 3+ years
Education High School Diploma or equivalent
Category IT Support & Helpdesk

About this role

This role provides application and technical support remotely, troubleshooting issues, documenting requests, and ensuring timely resolution for end-users.

Key Responsibilities

  • Respond to support requests
  • Troubleshoot application issues
  • Document and track service requests
  • Escalate complex problems
  • Provide remote technical assistance

Technical Overview

The technical environment involves application support, remote troubleshooting, ticketing systems, and hardware/software support for SaaS products.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with at least 3 years of customer service experience, strong troubleshooting skills, and technical aptitude for supporting SaaS applications remotely.

Must-Have Skills

Customer supportTroubleshootingApplication supportCommunication

Nice-to-Have Skills

Hardware supportNetwork supportTicketing systems

Tools & Platforms

Support ticketing systemsRemote support tools

Required Skills

Customer supportTroubleshootingApplication supportCommunicationTicketing systemsRemote support

Hard Skills

Customer supportApplication supportTroubleshootingHardware supportSoftware supportNetwork supportTicketing systemsRemote support

Soft Skills

Customer serviceCommunicationProblem-solvingTeamworkTime managementTechnical aptitude

Industry & Role

Industry SaaS
Job Function Remote application support and customer service

Keywords for Your Resume

Customer supportApplication supportTroubleshootingHardware supportSoftware supportNetwork supportTicketing systemsRemote supportTechnical supportHelpdeskCustomer serviceIssue resolutionTechnical troubleshootingRemote assistanceSupport toolsCommunication

Deal Breakers

Lack of troubleshooting experience, No customer service background, Inability to work independently

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