✦ Luna Orbit — Customer Success & Support

Customer Support Specialist - Remote, Off-hours schedule.

at Converge Technology Solutions

📍 Remote, US Remote Posted March 10, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 2 years
Education High school diploma or equivalent
Category Customer Success & Support

About this role

This role involves providing remote technical support for healthcare clients, troubleshooting EHR and other healthcare IT issues, and ensuring high customer satisfaction.

Key Responsibilities

  • Provide customer support
  • Troubleshoot healthcare IT issues
  • Support EHR systems
  • Maintain support documentation
  • Assist in training new staff

Technical Overview

Technical environment includes EHR software, Microsoft Office, helpdesk ticketing systems, and ITIL methodology, with a focus on remote support and issue resolution.

Ideal Candidate

The ideal candidate is an entry-level customer support specialist with at least 2 years of experience providing technical support in healthcare IT environments, familiar with EHR systems and ITIL processes. Strong communication and troubleshooting skills are essential.

Must-Have Skills

Customer support experienceTechnical troubleshootingITIL methodologyMicrosoft OfficeEHR software

Nice-to-Have Skills

Call Center experienceTraining new staffKnowledge ManagementIncident Management

Tools & Platforms

Microsoft OfficeHelpdesk Ticketing SystemsEHR SoftwareKnowledge Management Databases

Required Skills

Customer SupportITILEHRTroubleshootingHelpdesk SupportRemote SupportTicketing SystemsTechnical WritingCustomer ServiceSupport

Hard Skills

Customer SupportITILMicrosoft OfficeElectronic Health Record (EHR)TroubleshootingTechnical WritingHelpdesk SupportRemote SupportTicketing SystemsCommunication Skills

Soft Skills

CommunicationProblem-solvingTeamworkTime ManagementCustomer ServiceAdaptabilityAttention to Detail

Certifications

Preferred

ITIL Foundation

Industry & Role

Industry Healthcare IT
Job Function Remote customer support and technical troubleshooting in healthcare IT

Keywords for Your Resume

Customer SupportITILElectronic Health RecordEHRTroubleshootingHelpdesk SupportRemote SupportTicketing SystemsTechnical WritingCustomer ServiceSupportCommunication SkillsProblem-solvingTeamworkTime ManagementHelpdesk

Deal Breakers

Lack of customer support experience, No healthcare or EHR background, Inability to work remotely, Less than 2 years experience, No familiarity with ITIL

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