Position Details
About this role
Lead and manage the customer support team at Fiverr, ensuring high-quality service and continuous improvement through metrics and process enhancements.
Key Responsibilities
- Manage support team
- Improve customer experience
- Analyze KPIs
- Coach team members
- Develop support procedures
Technical Overview
Management of customer support platforms like Zendesk and Jira, utilizing AI tools, analyzing performance metrics, and developing reports.
Ideal Candidate
The ideal candidate is a mid-level customer support professional with at least 2 years of team management experience, familiar with Zendesk and Jira, and knowledgeable about AI tools to enhance support processes. Strong leadership and communication skills are essential.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 2 years of support team management experience, Lack of experience with Zendesk or Jira, Inability to communicate effectively, No leadership experience
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