About this role
Provide in-person and remote IT support for an enterprise environment, including hardware/software installs, asset tracking, and documentation.
Key Responsibilities
- Installs and configures hardware/software
- Provides in-person and remote IT support
- Manages asset tracking and documentation
- Supports Office 365 and MECM
- On-call rotation
Technical Overview
Windows-based enterprise support with MECM/Active Directory, Office 365 suite, and AV/meeting room tech support (MS Teams Rooms, Zoom, GoToMeeting).
Must-Have Skills
High School Diploma or equivalent
Nice-to-Have Skills
IT Enterprise experience is preferredKnowledge of Virtual Meeting Applications (MS TeamsZoomGoToetc.) preferredAudiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
Tools & Platforms
Active DirectoryMicrosoft Endpoint Configuration Manager (MECM)Office 365MS OutlookMS ExcelMS WordMicrosoft TeamsZoomGoToMeetingMicrosoft Teams RoomsWindows 10Windows 11
Required Skills
High School Diploma or equivalentActive DirectoryMECMMicrosoft Endpoint Configuration ManagerOffice 365MS OutlookMS ExcelMS WordMicrosoft TeamsZoomGoToMeetingMicrosoft Teams RoomsWindows 10Windows 11
Hard Skills
Active DirectoryMicrosoft Endpoint Configuration Manager (MECM)Office 365MS OutlookMS ExcelMS WordMicrosoft TeamsZoomGoToMeetingMicrosoft Teams RoomsWindows 10Windows 11
Soft Skills
Strong problem-solving skillsCritical and analytical thinkingAbility to adapt to changeAbility to learn new systemsAbility to manage multiple prioritiesStrong organizational and time-management skillsClear and concise communication
Keywords for Your Resume
customer support technicianit supporthelp deskactive directoryMicrosoft Endpoint Configuration ManagerMECMOffice 365MS OutlookMS ExcelMS WordMicrosoft TeamsZoomGoToMeetingMicrosoft Teams RoomsWindows 10Windows 11virtual meeting applicationson-site supportremote supporton-call rotationtravelhigh school diplomaon-site hardware installationActive DirectoryOn-site support
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