Position Details

Salary $45K – $55K USD / year

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category Data & Analytics

About this role

Global Payments seeks a CX Reporting & Insights Associate to transform customer feedback and operational data into clear narratives and dashboards. The role uses Qualtrics to visualize customer sentiment, analyze patterns, and provide actionable insights for leaders across the organization.

Key Responsibilities

Build impactful Qualtrics dashboards
Analyze Experience (X) data and Operational (O) data
Transform complex datasets into compelling narratives
Partner with CX and operations teams for clear, actionable insights
Maintain and enhance reporting structures across dozens of dashboards

Technical Overview

This is a reporting and analytics role focused on Qualtrics dashboard development and customer experience analytics. The candidate will analyze Experience (X) and Operational (O) data, maintain reporting structures across dozens of dashboards, and build reporting for additional surveys and CX initiatives.

Ideal Candidate

The ideal candidate is tech-savvy with hands-on Qualtrics dashboard experience and strong Excel skills. They can analyze Experience (X) data and Operational (O) data to uncover patterns and convert raw survey and operational signals into clear, actionable customer experience narratives for business leaders.

Must-Have Skills

Work hands-on in QualtricsBuild dashboardsAnalyze Experience (X) data and Operational (O) dataTech-savvy working in Qualtrics dashboardsOrganized and detail-driven

Tools & Platforms

QualtricsExcelSheets

Required Skills

Customer Experience (CX) reportingQualtricsdashboardscustomer sentiment trendsExperience (X) dataOperational (O) dataExcel/Sheetsdata analysissurvey datadata storytellingactionable insightsreporting structures

Hard Skills

Customer experience (CX) reportingReporting dashboardsQualtricsdata analysiscustomer sentiment analysistrend analysisoperational insights analysisExperience (X) dataOperational (O) dataExcelExcel/Sheetsdata storytellingdashboard visualizationmaintaining reporting structuressurvey reportingbusiness programs reportingcross-functional partnershipdashboard building

Soft Skills

CuriosityProblem-solvingVisual storytellingSimplifying complex information for non-technical audiencesOrganizedDetail-drivenFast-moving work comfortCollaborationCross-functional communicationInfluencing business decisions

Industry & Role

Industry Fintech

Job Function Deliver customer experience reporting and insights using Qualtrics to drive business decisions.

Role Subtype Reporting Analyst

Tech Domains Tableau, Power BI, Qualtrics

Clearance & Visa

Visa Sponsorship No

Keywords for Your Resume

CX Reporting & Insights AssociateCustomer ExperienceCX dataQualtricsdashboardscustomer sentimenttrendsoperational insightsExperience (X) dataOperational (O) dataExcelExcel/Sheetsdata storytellingsurvey dataoperational signalsbehavioral insightsReporting structurescrossfunctional partnershipcustomer-focused actionsactionable insightsdashboard

Deal Breakers

Must be legally authorized to work in the United States without current or future immigration sponsorship, Not accepting candidates on H1B or OPT status

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