Position Details
About this role
This role supports clients by analyzing operational data, managing support tickets, and coordinating with development teams. The candidate will ensure issues are documented and resolved efficiently.
Key Responsibilities
- Manage support tickets
- Analyze operational data
- Investigate client issues
- Write technical requirements
- Coordinate with development teams
Technical Overview
The technical environment involves SQL for data analysis, Jira for ticket management, and support operations within a healthcare or life sciences context.
Ideal Candidate
The ideal candidate is an entry-level data analyst with strong SQL and data analysis skills, capable of supporting operational data and customer support functions. They are analytical, customer-focused, and able to investigate issues using data.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of SQL or data analysis experience, No experience with Jira, No customer support background
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile