✦ Luna Orbit — Data & Analytics

Data AnalystWalletAnalytics · Middle+

at DevOpsEngineer

Onsite Posted March 15, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category Data & Analytics

About this role

A role focused on developing and maintaining support metrics, dashboards, and conducting operational data analysis to enhance customer support performance.

Key Responsibilities

  • Support and develop metrics system
  • Build and optimize dashboards
  • Monitor data quality
  • Conduct operational support analysis
  • Collaborate with data engineering team

Technical Overview

Involves working with support data, BI tools, data quality monitoring, and support workflows to optimize operational efficiency.

Ideal Candidate

The ideal candidate is a mid-level data analyst with experience in developing metrics systems, building dashboards, and analyzing operational support data to improve customer service quality and efficiency.

Must-Have Skills

Developing and maintaining metrics systemsBuilding dashboardsData analysisOperational data management

Nice-to-Have Skills

Experience with support team metricsExperience with support workflowsData automationData quality monitoring

Tools & Platforms

Business Intelligence systemsData engineering tools

Required Skills

Developing metrics systemsbuilding dashboardsdata analysisdata qualityoperational datasupport metricssupport workflowsBI systemssupport teamdata engineering

Hard Skills

Metrics systemDashboardsBI systemsData qualityOperational data analysisSupport metrics (SLAFRTARTAHTCSAT)Data engineeringData marts

Soft Skills

collaborationanalytical thinkingproblem-solvingcommunicationdecision-making

Industry & Role

Industry Fintech / Cryptocurrency / Blockchain
Job Function Support team metrics development and operational data analysis
Role Subtype Data Analyst

Keywords for Your Resume

Data AnalystMetrics systemDashboardsBI systemsData qualitySupport metricsOperational dataSupport teamData engineeringData martsSupport workflowsData analysisSupport performanceCustomer serviceOperational efficiencydata analystmetrics systemdashboardsbi systemsdata qualitysupport metricssupport workflowsdata analysissupport teamsupport performance

Deal Breakers

Lack of experience with support metrics, No data analysis background, No experience with dashboards or BI tools

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