Position Details

Type Full-Time

Experience senior

Exp. Years 2+ years

Education Bachelor's degree or 4+ years of professional or military experience in an IT related field.

Category Cloud & Infrastructure

About this role

Data Center Manager to lead a team responsible for cloud infrastructure data center operations, hardware diagnostics, and on-call support across locations; focuses on uptime, efficiency, and customer experience.

Key Responsibilities

Prioritize and assign trouble tickets to data center technicians and operators
Manage the performance of diverse teams across locations
Develop career paths and train data technicians
Ensure day-to-day data center operations meet KPIs and SLAs
Manage large-scale outages and act as the call leader

Technical Overview

Role requires hands-on data center operations experience, Linux and hardware knowledge, networking skills, and experience with Agile/Waterfall project management and automation to improve processes.

Ideal Candidate

The ideal candidate is an experienced data center operations manager with hands-on Linux systems administration, networking, and leadership experience, capable of handling outages and driving process improvements.

Must-Have Skills

2+ years of operations and on-call support2+ years managing people2+ years experience with Networking or Computer hardware

Nice-to-Have Skills

Experience with system management toolsLinux systems administrationNetworking cablingHardware architectures knowledgeTechnical writingPrior project management experience

Required Skills

Data Center Operations; On-call support; Networking; Linux systems administration; Server hardware; Troubleshooting; Agile; Waterfall; Project management; Technical writing; Automation; SLA management; Outage management

Hard Skills

Data Center OperationsOn-call SupportNetworkingComputer hardwareLinux systems administrationSystem management toolsTechnical writingProject managementAgileWaterfallTroubleshootingHardware diagnosticsOutage managementSLA managementAutomationDocumentationStaff development

Soft Skills

LeadershipCommunicationTeam managementAnalytical thinkingProblem solvingCross-functional collaborationMentorship

Industry & Role

Industry Technology

Job Function Oversee data center operations and teams to keep AWS global infrastructure running reliably and cost-effectively

Role Subtype Infrastructure Engineer

Tech Domains Linux, Networking / TCP-IP

Keywords for Your Resume

data center managerdata center operationson-call supportnetworkinglinux systems administrationsystem management toolstechnical writingproject managementagilewaterfalltroubleshootinghardware diagnosticsoutage managementsla managementautomationdocumentationstaff developmentleadershipteam leadershipunit testing

Deal Breakers

Lack of data center experience, Lack of people management experience, No Linux or networking experience, Unwilling to travel or rotate sites

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