Data Center Manager

Data Center Manager role responsible for operational leadership of a data center, including managing teams, trouble ticket prioritization, and day-to-day operations. You will also lead improvements in process, technology, and automation and act as call leader during large scale events and outages.

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage performance of diverse data center operations teams across locations
• Ensure day-to-day operations including queue management and 7/24 shift arrangement
• Manage Large Scale Events (outages) and act as the call leader
• Recommend, document, and oversee policies and procedures to meet required SLAs

The position focuses on managing data center operations that span hardware and network diagnostics followed by physical repair, plus operational KPI tracking. It includes operational excellence through queue management, 7/24 shift arrangements, workflow and throughput improvements, and strict adherence to SLAs.

The ideal candidate is a technology manager for data center operations with strong people-management experience and solid technical understanding of hardware and network diagnostics. They can lead 7/24 operations, manage trouble tickets and queues, run improvements and automation initiatives, and serve as the call leader during outages.