Position Details

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category Cloud & Infrastructure

About this role

As a Data Center Technician, you will be a primary resolver for infrastructure support, troubleshooting operating systems and resolving data center equipment issues. The role includes server rack installation, hardware break-fix, network troubleshooting, rackdown recovery, documentation, and acting as an escalation point for junior technicians.

Key Responsibilities

Server rack installation
Hardware break-fix on various components
Troubleshooting network issues
Rackdown recovery and emergent incident response
Create and maintain documentation; convey SOPs to junior staff

Technical Overview

This is a data center operations role within AWS Infrastructure Services focused on maintaining data center infrastructure and operational stability. You will troubleshoot operating systems and network issues, perform physical installation and repair (server racks and hardware), and support recovery procedures such as rackdown recovery, following safety and security standards.

Ideal Candidate

The ideal candidate is a hands-on data center technician skilled at troubleshooting operating systems and resolving infrastructure issues, including server rack installation, hardware break-fix, and network troubleshooting. They can document supported technologies, communicate SOPs to junior staff, act as an escalation point, and meet stringent US security requirements including an active Top Secret clearance with SCI eligibility.

Must-Have Skills

primary resolver for your support teamskilled at troubleshooting one or more operating systemsserver rack installationhardware break-fixtroubleshooting network issuesrackdown recoverycreate and maintain documentationconvey SOPs to junior staffserve as escalation point for junior technicians

Required Skills

Hard Skills

troubleshooting one or more operating systemsserver rack installationhardware break-fixtroubleshooting network issuesrackdown recoverydata center infrastructure maintenanceresponding to emergent situations that affect operational stabilitydocumentation on technologies supportedSOPs (standard operating procedures) conveyanceescalation point for junior technicianssafety and security standardsacting as primary resolver for support team

Soft Skills

troubleshooting problem solvingcommunicationability to convey SOPs to junior staffindependent decision makingtaking direction when givenattention to detailsteam collaborationowning issues to completion

Industry & Role

Industry Government/Public Sector

Job Function Resolve and maintain AWS data center infrastructure issues with hands-on hardware and network troubleshooting

Role Subtype Field Technician

Tech Domains Linux, Windows Server, Networking / TCP-IP, Cloud & Infrastructure

Clearance & Visa

Visa Sponsorship No

Keywords for Your Resume

Data Center TechnicianADC InfraOps DCOAWS Infrastructure Servicesdata center infrastructureserver rack installationhardware break-fixtroubleshooting network issuesrackdown recoveryoperating systemsdocumentationSOPs (standard operating procedures)operations teamoperations stabilitysafety and securityescalation pointjunior techniciansrotating shiftstravel up to 10%Top SecretSCI eligibilitySOPsTop Secret security clearance with SCI eligibility

Deal Breakers

Must be a US citizen, Must currently possess and maintain an active Top Secret security clearance with SCI eligibility, Must be able to troubleshoot one or more operating systems, Must be able to perform server rack installation and hardware break-fix

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

Data Center Technician, ADC InfraOps DCO

Get matched to jobs like this