Position Details

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Work on AWS data center infrastructure by performing server rack installations, diagnosing hardware and network issues, and completing physical repairs. Participate in on-call rotation and scheduled maintenance/change management while contributing to documentation and process improvements.

Key Responsibilities

Perform server rack installations
Complete hardware break-fix and physical repairs
Troubleshoot network issues and respond to operational incidents
Support on-call rotation and scheduled maintenance/change management
Contribute to documentation and process improvement

Technical Overview

Hands-on physical support for AWS data centers, including hardware break-fix, network troubleshooting, and operational incident response that impacts service availability. Perform routine repairs for networking, server hardware, and operating systems in a 24/7 operations environment.

Ideal Candidate

The ideal candidate is an entry-level data center technician experienced with hands-on hardware break-fix, server rack installations, and network diagnostics. They can troubleshoot network issues, respond to operational incidents affecting service availability, and participate in on-call rotation and scheduled maintenance within a 24/7 AWS data center environment.

Must-Have Skills

hardware and network diagnosticsserver rack installationshardware break-fix on various componentstroubleshooting network issuesresponding to operational incidents that impact service availabilityon-call dutiesscheduled maintenance and change management

Nice-to-Have Skills

documentation and process improvement initiatives

Tools & Platforms

AWS data centers

Required Skills

server rack installationshardware break-fixnetwork diagnosticstroubleshooting network issuesoperational incident responseroutine network repairsserver hardware repairsoperating system repairson-call rotationscheduled maintenancechange managementdocumentationprocess improvementdata center operations

Hard Skills

server rack installationshardware break-fixnetwork diagnosticstroubleshooting network issuesoperational incident responseroutine network repairsroutine server hardware repairsoperating system repairsdata center operationson-call dutiesscheduled maintenancechange managementdocumentationprocess improvementhardware and network diagnosticslifting and moving material up to 40 poundsworking in industrial environmentascending and descending laddersstairsand gangways safelysafety in elevated locations

Soft Skills

collaboration with internal stakeholderscollaboration with external stakeholderscommunication as primary contact pointanalysis of operational issuesinterviewingtraining and onboarding new team members

Industry & Role

Industry SaaS

Job Function Maintain and repair AWS data center hardware and networking to ensure service availability.

Role Subtype Field Technician

Tech Domains Amazon Web Services, Linux, IT Support & Helpdesk

Clearance & Visa

Visa Sponsorship No

Keywords for Your Resume

Data Center TechnicianAWS Infrastructure ServicesAmazon Web Servicesdata center operationsserver rack installationshardware break-fixnetwork diagnosticstroubleshooting network issuesoperational incidentsservice availabilityon-call rotationon-call dutiesscheduled maintenancechange managementdocumentationprocess improvementhardware repairsnetwork repairsoperating system repairslifting and moving material up to 40 pounds24/7 operationsnight and day shifts

Deal Breakers

Must be able to lift and move material up to 40 pounds, Must be able to work safely in elevated and cramped industrial locations, Must be able to participate in on-call rotation and work 24/7 shifts

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile