Position Details

Type Full-Time

Experience entry

Exp. Years 1+ years

Education High School Diploma or equivalent; Associate's degree in IT-related field or equivalent professional or military experience

Category IT Support & Helpdesk

About this role

Amazon AWS Data Center Technician roles require hands-on hardware and network diagnostics, 24/7 operations, and on-call support to maintain data center availability and reliability.

Key Responsibilities

Meet SLA via directed workflow
First line hardware troubleshooting
Server hardware repairs
Routine network and OS repairs
Documentation and process improvement

Technical Overview

Hands-on hardware repair, network troubleshooting, server maintenance, and documentation within a data center environment; on-call rotations.

Ideal Candidate

The ideal candidate is an entry-level IT technician with at least 1 year of hardware and networking experience, capable of performing 24/7 data center support, including on-call rotations, documentation, and adherence to safety practices.

Must-Have Skills

1+ years of computer hardware troubleshooting and repair experience1+ years of computer networking experienceHigh school or equivalent diploma

Nice-to-Have Skills

Experience dealing effectively with customersOperating under pressureExperience managing work through a ticketing systemCabling infrastructure best practicesExperience working in a data center environment2+ years of data center experienceUnderstanding of storage devicesExperience managing work and priorities through a ticketing system

Tools & Platforms

Ticketing systemDocumentation tools

Required Skills

1+ years hardware troubleshooting; 1+ years networking; High School Diploma; Linux/UNIX experience; ability to lift 40 pounds

Hard Skills

Hardware troubleshootingNetworkingServer hardwareOS related repairsDocumentationOn-call rotation

Soft Skills

TeamworkCommunicationProblem-solving

Industry & Role

Industry Technology / Cloud Services

Job Function Ensure data center hardware and network reliability through hands-on troubleshooting and rapid incident resolution

Role Subtype Field Technician

Tech Domains Linux, Networking / TCP-IP

Keywords for Your Resume

data center technicianamazon web servicesfredericksburghardware troubleshootingcomputer networkingserver hardwarelinux operating systemsunix/linux operating systemsnight shift24/7 operationson-call rotationdocumentationticketing systemslaon-sitelifting up to 40 pounds

Deal Breakers

Lack of 1+ year hardware or networking experience, No high school diploma or IT-related associate degree, Inability to lift up to 40 pounds

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