Position Details

Type Full-Time

Experience entry

Exp. Years 1+ years

Education High school diploma or equivalent

Category Cloud & Infrastructure

About this role

Data Center Technician responsible for hardware/server maintenance, rack installations, network troubleshooting, and 24/7 data center operations in Amazon's data centers. Requires travel between sites and documentation of processes.

Key Responsibilities

Perform server rack installations
hardware break-fix on various components
troubleshoot network issues
respond to operational incidents that impact service availability
on-call duties and change management activities

Technical Overview

Hands-on hardware and network troubleshooting in a data center setting with 24/7 shifts. Uses ticketing systems and follows change management practices; requires travel and physical ability to lift/push equipment as needed.

Ideal Candidate

The ideal candidate is an entry-level data center technician with 1+ years of hardware troubleshooting experience, capable of supporting 24/7 data center operations. They should be comfortable traveling between data center sites, following ticketing processes, and documenting procedures.

Must-Have Skills

High school diploma or equivalent1+ years of computer/server hardware troubleshooting or related IT experienceAbility to work on a flexible schedule including daysnightsand/or weekends

Nice-to-Have Skills

Experience managing work and priorities through a ticketing systemExperience working in a Data Center environmentAn Associate's degreetechnical certificationor equivalent professional or military experience in a relevant fieldUnderstanding of network designprotocols and layer 1/2 troubleshooting

Tools & Platforms

Ticketing System

Required Skills

High school diploma1+ years of computer/server hardware troubleshootingflexible scheduledata center operationsserver rack installationshardware break-fixtroubleshooting network issuesdocumentationon-call dutiesticketing system

Hard Skills

server hardware troubleshootingserver rack installationshardware break-fixtroubleshooting network issueschange managementdocumentationon-call duties24/7 data center operationsticketing systemdata center environmentnetwork designnetwork protocolslayer 1/2 troubleshooting

Soft Skills

communicationteamworkproblem-solvingtime-managementdocumentation skillsadaptability

Industry & Role

Industry E-commerce

Job Function Owns and maintains data center hardware and network infrastructure to ensure continuous, reliable data center operations.

Role Subtype Data Center Technician

Clearance & Visa

Visa Sponsorship No

Keywords for Your Resume

data center technicianserver rack installationshardware break-fixtroubleshooting network issuesdocumentationon-call dutieschange managementdata center environmentticketing system24/7 operationslayer 1/2 troubleshootingnetwork designnetwork protocolsflexible scheduletravelhigh school diploma1+ years of computer/server hardware troubleshootingLeesburgVirginiaonsiteassociate's degree or technical certificationon-call

Deal Breakers

Inability to travel to data center locations as needed, No High School Diploma or equivalent, Less than 1 year of computer/server hardware troubleshooting experience

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