✦ Luna Orbit — IT Support & Helpdesk

Data Center Technician, DCC Communities

at Amazon.com

📍 US, AZ, Mesa Unknown Posted April 14, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

AWS is hiring a Data Center Technician to support 24/7 data center operations in Mesa, Arizona. The role includes server rack installations, hardware repair (break-fix), network troubleshooting, responding to incidents, and contributing to documentation and process improvements.

Key Responsibilities

  • Perform server rack installations and hardware break-fix
  • Troubleshoot network issues and respond to operational incidents
  • Serve as primary contact for internal/external stakeholders including vendors and contractors
  • Participate in on-call duties, scheduled maintenance, and change management
  • Contribute to documentation and process improvement and train new team members

Technical Overview

This is a hands-on infrastructure role focused on keeping AWS data center systems running by maintaining hardware and addressing network issues. You will perform maintenance and change management activities, handle on-call duties, and escalate operational incidents as needed while coordinating with engineers and vendors.

Ideal Candidate

The ideal candidate is an entry-level data center technician who can perform server rack installations and hardware break-fix while troubleshooting network issues and responding to operational incidents. They are comfortable working a 24/7 on-call environment, document work, and collaborate with engineers, vendors, and contractors.

Must-Have Skills

server rack installationshardware break-fixtroubleshooting network issuesresponding to operational incidentsdocumentationon-call dutiesscheduled maintenancechange management activities

Nice-to-Have Skills

training and onboarding new team membersprocess improvement initiatives

Tools & Platforms

documentationdata center work orders (implied)change management activities (process tools implied)

Required Skills

server rack installationshardware break-fixtroubleshooting network issuesoperational incidentsescalation to senior technicianson-call dutiesscheduled maintenancechange managementdocumentationprocess improvementtrain and onboard24/7 data center operationslifting 40 poundsladdersgangwaysstakeholder communication

Hard Skills

server rack installationshardware break-fixtroubleshooting network issuesoperational incident responseescalating to senior technicians and managementdocumentationprocess improvement initiativesscheduled maintenancechange management activitieson-call dutiesinstalling equipmentcreating documentationfixing problems within the data center spacedata center operations 24/7 environmenttraining and onboarding new team memberslift and move up to 40 poundsworking in cramped and/or elevated locationsascending and descending laddersstairsand gangways

Soft Skills

work independentlywork with a teamwork prioritizationorganizational skillseffective communicationreact quicklycommunicate with internal and external stakeholdersstakeholder managementcollaborationvendor communication

Industry & Role

Industry E-commerce
Job Function Maintain and repair AWS data center infrastructure to ensure service availability.
Role Subtype Field Technician
Tech Domains Amazon Web Services, Cloud & Infrastructure

Clearance & Visa

Visa Sponsorship No

Keywords for Your Resume

Data Center TechnicianAWS Infrastructure ServicesAmazon Web Servicesdata center operationsserver rack installationshardware break-fixtroubleshooting network issuesoperational incidentsescalating to senior technicianson-call dutiesscheduled maintenancechange managementdocumentationprocess improvementtrain and onboard24/7lifting 40 poundsladdersgangwaysvendorscontractorsMesaAZ

Deal Breakers

Inability to perform essential physical requirements (lift up to 40 pounds, work in elevated/cramped locations, use ladders/stairs/gangways), No ability to perform hardware break-fix and network troubleshooting

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