Position Details

Type Full-Time

Experience senior

Exp. Years 3+ years

Education Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field

Category Cloud & Infrastructure

About this role

Delivery Consultant to design, implement, and manage AWS-based contact center solutions for enterprise customers. You will guide migration, provide technical leadership, and mentor teams throughout project delivery.

Key Responsibilities

Design and implement complex AWS solutions
Provide technical guidance during delivery
Gather requirements and propose migration strategies
Act as trusted advisor on industry trends
Mentor and create reusable artifacts

Technical Overview

Role centers on AWS cloud integration for contact centers, with hands-on work across Amazon Connect, NLP/LLM tooling (Rasa/Dialogflow/Lex), and API/web service integrations. Familiarity with Terraform and Python for automation is a plus; security/compliance (HIPAA/GDPR) knowledge is beneficial.

Ideal Candidate

The ideal candidate is a senior delivery consultant with 3+ years in contact center architecture, hands-on NLP/NLU experience, and a track record of integrating multiple CC platforms on AWS. Strong communication and mentoring skills plus familiarity with security/compliance standards are essential.

Must-Have Skills

Bachelor's degree3+ years of experience as a contact center technology architect2+ years designing and implementing NLP/NLU solutions in an enterprise contact center2+ years hands-on coding with REST APIs and web servicesExperience integrating 3+ contact center platforms

Nice-to-Have Skills

HIPAA and GDPR knowledgeExperience communicating technical concepts to non-technical audiencesAWS experience with proficiency in AWS servicesAWS Professional level certificationsAutomation and scripting (TerraformPython)Knowledge of Amazon Connect or Amazon Lex capabilitiesExperience incorporating Generative AI into the contact center

Tools & Platforms

Amazon ConnectAvayaCiscoGenesysNICE InContactSalesforceRasaDialogflowLexAzure Bot ServiceREST APIsTerraformPython

Required Skills

Bachelor's degree3+ years contact center architect experience2+ years NLP/NLU design2+ years REST APIs/web servicesexperience integrating 3+ contact center platformsAmazon ConnectAvayaCiscoGenesysNICE InContactSalesforceRasaDialogflowLexAzure Bot ServiceREST APIsWeb ServicesTerraformPythonHIPAAGDPRAWSAmazon Web Services

Hard Skills

Amazon ConnectAmazon Web ServicesAvayaCiscoGenesysNICE InContactSalesforceRasaDialogflowLexAzure Bot ServiceREST APIsWeb ServicesTerraformPythonHIPAAGDPRAWS

Soft Skills

CommunicationStakeholder managementMentoringTeam collaborationTrainingProblem solvingAdaptability

Certifications

Preferred

AWS Certified Solutions Architect – ProfessionalAWS Certified DevOps Engineer – Professional

Industry & Role

Industry Consulting

Job Function Design and implement complex, scalable, and secure AWS-based contact center solutions for enterprise customers

Role Subtype Delivery Consultant

Tech Domains Amazon Web Services, Amazon Connect, Dialogflow, Rasa, Lex, Azure Bot Service, REST APIs, Web Services, Terraform, Python

Keywords for Your Resume

Amazon ConnectAmazon LexRasaDialogflowAzure Bot ServiceREST APIsWeb ServicesTerraformPythonAWSAmazon Web ServicesHIPAAGDPRNLPNLU3+ contact center platformscontact centerSecurity and compliance

Deal Breakers

Bachelor's degree required, 3+ years contact center architecture experience, Experience with multiple CC platforms (3+)

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Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

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