✦ Luna Orbit — IT Support & Helpdesk

Desktop Field Support Technician (Tier 2)

at Insight Global

📍 Tampa, FL, United States Onsite Posted March 06, 2026
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Position Details

Type Contract
Experience mid
Exp. Years 2-3 years
Education Not specified
Category IT Support & Helpdesk

About this role

Provides Tier 2 support for Windows 11 endpoints, manages user accounts via Active Directory, performs computer imaging and replacement, and troubleshoots hardware and software issues.

Key Responsibilities

  • Support Windows 11 endpoints
  • Manage Active Directory accounts
  • Perform computer imaging
  • Troubleshoot hardware/software
  • Coordinate with field support teams

Technical Overview

Supports Windows 11, Active Directory, Entra ID, PowerShell scripting, SCCM, and RDS environments, focusing on endpoint management and troubleshooting.

Ideal Candidate

The ideal candidate is a Tier 2 desktop support technician with 2-3 years supporting Windows 11 and Active Directory environments, experienced in computer imaging, endpoint support, and troubleshooting in a fast-paced support setting.

Must-Have Skills

2-3 years of Tier 2 desktop supportSupporting Windows 11Active Directory/Entra IDComputer replacementTroubleshooting

Nice-to-Have Skills

SCCMServiceNow

Tools & Platforms

Active DirectoryEntra IDPowerShellSCCMServiceNow

Required Skills

Windows 11Active DirectoryEntra IDComputer ImagingEndpoint SupportTroubleshootingCustomer ServicePowerShellDNSDHCPRDS

Hard Skills

Windows 11Active DirectoryEntra IDComputer ImagingEndpoint SupportTroubleshootingCustomer ServiceIT SupportPowerShellDNSDHCPRDS

Soft Skills

Customer ServiceProfessionalismInterpersonal SkillsTroubleshootingCommunication

Industry & Role

Industry IT Services / Support
Job Function End-user device support and endpoint management

Keywords for Your Resume

Tier 2 SupportWindows 11Active DirectoryEntra IDComputer ImagingEndpoint SupportTroubleshootingCustomer ServicePowerShellSCCMServiceNowIT SupportDesktop SupportDevice SupportUser SupportComputer Replacement

Deal Breakers

Lack of Tier 2 support experience, No experience with Windows 11, Unfamiliar with Active Directory or Entra ID, Inability to support on-site hardware replacement

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