✦ Luna Orbit — IT Support & Helpdesk

Desktop Support Analyst

at Robert Half

📍 Tampa, FL Onsite 💰 $22 – $26 USD / year Posted April 02, 2026
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Position Details

Salary $22 – $26 USD / year
Type Contract
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

Seeking a skilled Desktop Support Analyst to deliver Level 2 technical support for desktops, laptops, printers, and peripherals, with strong OS knowledge (Windows/macOS) and Office 365 support.

Key Responsibilities

  • Deliver Level 2 technical support for desktops, laptops, printers, and peripherals
  • Diagnose and resolve OS/software issues on Windows/macOS
  • Manage and track tickets through ITSM system
  • Perform light hardware installations and AV troubleshooting
  • Create and maintain documentation and inventories

Technical Overview

Supports Windows/macOS environments, Office 365 suite, ITSM tooling, and AV equipment setup; handles hardware peripherals and video conferencing.

Ideal Candidate

The ideal candidate is a customer-focused desktop support analyst with Level 2 experience, strong troubleshooting across Windows and macOS, and familiarity with Office 365 apps and ITSM tooling.

Must-Have Skills

Level 2 technical supportEnd-user supportTicketing systemHardware/software diagnosticsAV setup and troubleshooting

Tools & Platforms

ITSM / ServiceNow

Required Skills

WindowsmacOSOffice 365OutlookTeamsOneDriveITSM / ServiceNowPeripheralsPrintersAV equipment

Hard Skills

WindowsmacOSOffice 365OutlookTeamsOneDriveITSM / ServiceNowPeripheralsPrintersAV equipment

Soft Skills

TroubleshootingCustomer serviceCommunicationDocumentation

Industry & Role

Industry Technology
Job Function Provide second-level IT support for end users and maintain IT infrastructure usability
Role Subtype Help Desk L2
Tech Domains Windows Server, Microsoft 365, Office 365, ITSM / ServiceNow, Networking / TCP-IP, VoIP / Unified Communications

Keywords for Your Resume

desktop supportit supportlevel 2windowsmacosoffice 365outlookteamsonedriveitsm / servicenowticketingend user supporthardware installationperipheralsav setupvideo conferencingtroubleshootingdocumentation

Deal Breakers

On-site work in Tampa, FL, Experience in Level 2 desktop support

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