✦ Luna Orbit — IT Support & Helpdesk

Desktop Support Associate Analyst

at Raymond James

📍 Saint Petersburg, FL, US Remote Posted March 05, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years Entry level
Education Associate’s degree
Category IT Support & Helpdesk

About this role

Provides technical support for hardware and software issues, assisting end-users remotely and on-site, ensuring system stability and customer satisfaction.

Key Responsibilities

  • Install and troubleshoot hardware/software
  • Respond to user inquiries
  • Perform system configuration
  • Support remote and on-site support
  • Document issues and resolutions

Technical Overview

Supports hardware and software troubleshooting across Windows and macOS, with knowledge of networking, security, and mobile devices, supporting financial and general IT environments.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with an associate’s degree, capable of troubleshooting hardware and software issues across Windows and macOS, with strong communication and customer service skills.

Must-Have Skills

Install and troubleshoot hardware/softwareCustomer supportRemote accessOn-site visitsTroubleshooting

Nice-to-Have Skills

Mobile OSNetworkingSecurity toolsFinancial applications

Tools & Platforms

Remote access toolsWindowsmacOSHardware diagnostic tools

Required Skills

Hardware troubleshootingSoftware troubleshootingWindowsmacOSNetworking fundamentalsMobile devicesSecurity toolsIT supportSystem configurationCustomer support

Hard Skills

Hardware troubleshootingSoftware troubleshootingWindowsmacOSNetworking fundamentalsMobile devicesSecurity toolsIT supportSystem configurationCustomer support

Soft Skills

CommunicationProblem-solvingTime managementCustomer serviceAnalytical thinking

Industry & Role

Industry Financial Services
Job Function Assist end-users with hardware and software support in a remote or on-site setting

Keywords for Your Resume

Hardware troubleshootingSoftware troubleshootingWindowsmacOSNetworking fundamentalsMobile devicesSecurity toolsIT supportSystem configurationCustomer supportRemote accessOn-site supportTroubleshootingTechnical supportHelpdesk

Deal Breakers

Lack of associate’s degree, No experience with hardware troubleshooting, Inability to support remote or on-site visits

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