Position Details
About this role
This role provides onsite end-user support, troubleshooting hardware and software issues, managing IT assets, and ensuring security protocols are followed at the Austin, TX location.
Key Responsibilities
- Provide end-user support
- Troubleshoot hardware/software issues
- Manage IT assets
- Follow security procedures
- Assist onboarding and offboarding
Technical Overview
Focus on help desk support, hardware and software troubleshooting, security procedures, and asset management in an onsite environment.
Ideal Candidate
The ideal candidate is a proactive IT support technician with experience in help desk environments, capable of troubleshooting hardware and software issues onsite in Austin, TX. Strong customer service and problem-solving skills are essential.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of help desk experience, No onsite support experience, Poor communication skills
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