✦ Luna Orbit — IT Support & Helpdesk

Desktop Support Engineer (Dispatch /Part-Time) – Jacksonville, Florida

at Axiom Technologies

📍 Jacksonville, FL, US Onsite Posted March 15, 2026
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Position Details

Type Contract
Experience entry
Exp. Years 2 years
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides on-site support for end users, troubleshooting hardware and network issues, and assisting with device setup and installation at client locations.

Key Responsibilities

  • Provide onsite desktop support
  • Troubleshoot Windows desktops
  • Install and configure hardware
  • Support network connectivity
  • Document service activities

Technical Overview

The technical environment involves Windows desktops, laptops, peripherals, and basic network troubleshooting, requiring hardware and connectivity skills.

Ideal Candidate

The ideal candidate is an entry-level support technician with hands-on experience in troubleshooting Windows desktops and peripherals. They should be physically capable, customer-focused, and able to work independently onsite to resolve hardware and network issues efficiently.

Must-Have Skills

Experience with Windows desktopsHardware troubleshootingNetwork troubleshootingCustomer support skills

Nice-to-Have Skills

Experience with enterprise softwareHardware installationDevice setup

Tools & Platforms

Windows LaptopLAN CableConsole CableScrewdriver Toolkit

Required Skills

Windows desktopsLaptopsPeripheralsHardware troubleshootingNetwork connectivityLAN troubleshootingDevice setupHardware installationConsole accessIT policies

Hard Skills

Windows desktopsLaptopsPeripheralsHardware troubleshootingNetwork connectivityLAN troubleshootingDevice setupHardware installationConsole accessIT policies

Soft Skills

Customer serviceCommunicationIndependencePhysical abilityTroubleshooting

Industry & Role

Industry Information Technology
Job Function On-site desktop and hardware support
Role Subtype Deskside Support
Tech Domains Windows Desktop, Networking / TCP-IP

Keywords for Your Resume

desktop supportIT supporthardware troubleshootingnetwork troubleshootingon-site supportWindows desktopslaptopsperipheralsdevice setuphardware installationconsole accesscustomer servicefield techniciancontract supportIT policiesit supportonsitewindows desktops

Deal Breakers

Lack of experience with Windows desktops, Inability to lift or handle hardware, Poor communication skills, No onsite support experience

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