Position Details
About this role
This role provides remote onsite technical support for end-users, troubleshooting hardware, software, and network issues, and managing service requests efficiently.
Key Responsibilities
- Provide onsite/remote IT support
- Troubleshoot hardware and network issues
- Manage user accounts and permissions
- Handle incident management
- Maintain asset inventory
Technical Overview
Technical environment includes hardware repair, network troubleshooting, Active Directory, ServiceNow, Windows, macOS, incident management, and ticketing systems.
Ideal Candidate
The ideal candidate is an experienced IT support engineer with at least 3 years of hands-on hardware and network troubleshooting experience, proficient in Windows, macOS, Active Directory, and ServiceNow, capable of remote support.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Active Directory or ServiceNow, No remote support experience, Less than 3 years IT support experience
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