Position Details
About this role
This hybrid role involves providing desktop support, troubleshooting Windows systems, imaging desktops, and supporting end-users in an IT environment with a focus on customer service.
Key Responsibilities
- Resolve desktop issues
- Troubleshoot Windows
- Support end-users
- Image desktops
- Maintain documentation
Technical Overview
The technical environment includes Windows operating systems, ServiceNow ticketing, and desktop imaging, supporting a hybrid work model.
Ideal Candidate
The ideal candidate is an entry-level desktop support technician with 2+ years of experience in troubleshooting Windows environments, supporting end-users, and working in hybrid support settings, preferably familiar with ServiceNow.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of Windows troubleshooting experience, No experience with ServiceNow, No customer service skills
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