Position Details

Type Full-Time

Experience mid

Exp. Years 4+ years

Education Degree in Computer Information Technology (preferred) or equivalent experience

Category IT Support & Helpdesk

About this role

This role provides technical support for desktops, laptops, and peripherals, troubleshooting hardware and software issues in a remote or enterprise environment.

Key Responsibilities

Provide Level I & II support
Troubleshoot hardware/software
Manage system deployments
Support remote employees
Apply security patches

Technical Overview

The position involves supporting Windows and macOS systems, using SCCM for deployment, and resolving hardware/software/network issues to ensure system stability.

Ideal Candidate

The ideal candidate is an experienced IT support technician with at least 4 years of experience supporting Windows and macOS environments, proficient in SCCM and remote troubleshooting, with excellent customer service skills.

Must-Have Skills

Strong expertise in Windows and macOSTroubleshooting hardware and software issuesExperience with SCCMCustomer service skillsRemote support experience

Nice-to-Have Skills

Enterprise IT toolsNetwork fundamentalsIT support in enterprise environment

Tools & Platforms

SCCMSystem Center Configuration Manager

Required Skills

WindowsmacOSHardware TroubleshootingSoftware TroubleshootingNetwork TroubleshootingSCCMRemote SupportIT SupportSystem DeploymentSecurity Patches

Hard Skills

WindowsmacOSHardware TroubleshootingSoftware TroubleshootingNetwork TroubleshootingSCCMRemote SupportIT SupportSystem DeploymentSecurity Patches

Soft Skills

Problem-solvingCustomer ServiceCommunicationTime ManagementPrioritizationCollaboration

Industry & Role

Industry Insurance / Financial Services

Job Function Provide technical support and troubleshooting for end-user devices

Keywords for Your Resume

Desktop Support IIWindowsmacOSHardware TroubleshootingSoftware TroubleshootingNetwork TroubleshootingSCCMRemote SupportIT SupportSystem DeploymentSecurity PatchesCustomer ServiceTroubleshootingEnterprise ITTechnical Support

Deal Breakers

Less than 4 years of IT support experience, No experience with SCCM, Lack of remote support skills, Unwillingness to work remotely

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