✦ Luna Orbit — IT Support & Helpdesk

Desktop Support (Onsite Miami, FL)

at Oakridge Staffing

📍 Miami, FL Onsite Posted March 10, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

Provides Level 1 & 2 technical support for end-users, managing hardware and software issues, supporting retail and corporate IT projects, and maintaining inventory accuracy.

Key Responsibilities

  • Provide technical support
  • Update inventory
  • Participate in IT projects
  • Troubleshoot hardware/software
  • Coordinate repairs

Technical Overview

Supports desktop environments using MS Office, Active Directory, and ticketing systems like ServiceNow, coordinating repairs and troubleshooting hardware/software issues.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with experience providing technical support for hardware and software, familiar with ticketing systems like ServiceNow, and capable of troubleshooting end-user issues in a retail or corporate environment.

Must-Have Skills

Technical supportTroubleshootingActive DirectorySupport ticketing

Nice-to-Have Skills

Retail IT experienceDevice repair coordinationKnowledge of Dell/HP hardware

Tools & Platforms

ServiceNowMS OfficeActive DirectoryDellHP

Required Skills

MS Office SuiteMicrosoft 365Active DirectorySupport ticketingHardware troubleshootingIT supportDevice repairs

Hard Skills

MS Office SuiteMicrosoft 365Active DirectorySupport ticketingHardware troubleshootingIT supportDevice repairs

Soft Skills

Strong communicationOrganizational skillsProblem-solvingCollaborationCustomer service

Industry & Role

Industry Retail & Corporate IT
Job Function End-user technical support and IT support coordination

Keywords for Your Resume

Desktop SupportMS OfficeActive DirectorySupport ticketingHardware troubleshootingDellHPIT supportServiceNowTechnical supportTroubleshooting

Deal Breakers

Lack of experience with Active Directory or ticketing systems, Unwillingness to work on-site in Miami, No hardware troubleshooting experience

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