Position Details

Type Contract

Experience entry

Exp. Years 3+ years

Education B.S. in Computer Science, MIS or related degree

Category IT Support & Helpdesk

About this role

SGS Technologie is seeking an End User Support Analyst to provide advanced hardware and software support on-site in St. Petersburg, FL, ensuring quick resolution of technical issues and maintaining documentation.

Key Responsibilities

Provide on-site and remote end-user support
Troubleshoot hardware and software issues
Install and configure systems
Document support activities
Communicate technical info to non-technical users

Technical Overview

Role involves troubleshooting hardware/software, installing and configuring systems, and providing on-site support using tools like Windows 7, Microsoft Office, and remote support platforms, with a focus on customer service and technical documentation.

Ideal Candidate

The ideal candidate is an experienced IT support specialist with at least 3 years of hands-on experience in hardware and software troubleshooting, particularly with Windows 7 and Microsoft Office suites. They are proactive, communicative, and capable of providing on-site technical support.

Must-Have Skills

B.S. in Computer ScienceMIS or related degree3+ years of related experienceTroubleshooting hardware and softwareKnowledge of Windows 7Experience with Microsoft Office 2010 and 2013

Nice-to-Have Skills

Knowledge of network protocolsExperience with virus removalITIL certificationExperience with remote support tools

Tools & Platforms

Windows 7Microsoft Office 2010Microsoft Office 2013Remote support tools

Required Skills

Hardware TroubleshootingSoftware InstallationRemote SupportVirus RemovalWindows 7Microsoft Office 2010Microsoft Office 2013Network ProtocolsITILCustomer Support

Hard Skills

Windows 7Microsoft Office 2010Microsoft Office 2013Hardware TroubleshootingSoftware InstallationRemote SupportVirus RemovalNetwork ProtocolsITILCustomer Support

Soft Skills

CommunicationProblem-solvingAnalysisTime ManagementCustomer ServiceProactive Action

Certifications

Required

ITIL

Industry & Role

Industry Technology

Job Function Deliver technical support and troubleshooting for end users on-site

Keywords for Your Resume

End User SupportHardware TroubleshootingSoftware InstallationRemote SupportVirus RemovalWindows 7Microsoft Office 2010Microsoft Office 2013Network ProtocolsITILCustomer SupportTroubleshootingOn-site SupportTechnical DocumentationKnowledge Database

Deal Breakers

Lack of relevant experience, No degree in Computer Science or related field, Inability to work on-site in St. Petersburg, FL, No experience with Windows 7 or Microsoft Office 2010/2013

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