About this role
GDIT is seeking a Desktop Support Technician / Desktop Systems Administrator to provide face-to-face and remote Tier 1 and Tier 2 incident resolution for end-user devices and applications. The role includes onsite hands-on O&M support, device lifecycle accountability, and COOP maintenance for USCENTCOM in Tampa, FL.
Key Responsibilities
- Provide Tier 1 and Tier 2 incident resolution for desktop hardware, software, and applications
- Perform onsite hands-on O&M support for client computing devices
- Manage ADPE accountability for equipment replacement and upgrades using CERP and LCR
- Process end-of-life and defective equipment through Defense Reutilization Management Office (DRMO)
- Support USCENTCOM COOP and provide Coalition partner support (CPN and SCO) as needed
Technical Overview
This role supports desktop computing across NIPRNet, Coalition Networks, and SIPRNet within the USCENTCOM CITS Program. It covers troubleshooting hardware/software and managing ADPE accountability (CERP/LCR/DRMO), along with desktop load set configuration testing and conflict tracking.
Ideal Candidate
The ideal candidate is an entry-level Desktop Support Technician / Desktop Systems Administrator with 1+ years of related experience providing Tier 1 and Tier 2 incident resolution for end-user computing devices. They are comfortable supporting NIPRNet, Coalition Networks, and SIPRNet environments and have experience with desktop hardware/software maintenance and COOP support. They hold (or can obtain) the required DoD 8140 or DoD 8570 certification and have an active TS/SCI clearance.
Must-Have Skills
Applicable DoW 8140 or DoW 8570 CertificationActive TS/SCI required1+ years of related experienceUS Citizenship Required: Yes
Tools & Platforms
NIPRNetCoalition NetworksSIPRNetUSCENTCOM J6Automated Data Processing Equipment (ADPE)Computer Equipment Replacement Program [CERP]Life Cycle Replacement [LCR]Defense Reutilization Management Office (DRMO)
Required Skills
Help Desk ServicesIncident ResolutionIT Help DeskDesktop Systems AdministrationTier 1 incident resolutionTier 2 incident resolutionNIPRNetCoalition NetworksSIPRNetCOOPADPE accountabilityCERPLCRDRMOWindowsLinuxdesktop load set configurations
Hard Skills
Help Desk ServicesIncident ResolutionIT Help DeskDesktop Systems AdministrationTier 1 incident resolutionTier 2 incident resolutionDesktop hardware troubleshootingDesktop software troubleshootingApplication troubleshootingFace-to-face supportRemote incident resolutionOnsite hands-on O&M supportOperating systems managementPersonal computers supportThin/zero clients supportLaptop supportPortable Electronic Devices (PEDs)Peripheral supportEnd-user IT system maintenanceSoftware maintenanceUSCENTCOM COOPAutomated Data Processing Equipment (ADPE) accountabilityEquipment lifecycle trackingComputer Equipment Replacement Program [CERP]Life Cycle Replacement [LCR]Defense Reutilization Management Office (DRMO) processingDesktop load set configuration testingUser issue trackingSoftware conflict resolutionDevice conflict resolutionCPN supportSCO supportCoalition Partner Networks expertiseNIPRNetCoalition NetworksSIPRNet
Soft Skills
Customer serviceCommunicationProblem-solvingAdaptabilityResponsivenessAbility to support 24/7 operational tempoProfessionalism with security requirements
Keywords for Your Resume
Desktop Support TechnicianDesktop Systems AdministratorSystems AdministratorDesktop SupportHelp Desk ServicesIncident ResolutionIT Help DeskTier 1 incident resolutionTier 2 incident resolutionface-to-faceremoteon-site hands-on O&M supportNIPRNetCoalition NetworksSIPRNetUSCENTCOMUSCENTCOM Information Technology Services (CITS) ProgramUSCENTCOM J6COOPAutomated Data Processing Equipment (ADPE)Computer Equipment Replacement Program (CERP)Life Cycle Replacement (LCR)Defense Reutilization Management Office (DRMO)CERPLCRDRMODoW 8140DoW 8570Active TS/SCITop SecretCoalition Partner Networks
Deal Breakers
Active TS/SCI required, Applicable DoW 8140 or DoW 8570 Certification required, US Citizenship Required: Yes, 1+ years of related experience required
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