✦ Luna Orbit — IT Support & Helpdesk

Desktop Support Technician

at Insight Global

📍 Piscataway, New Jersey Onsite 💰 $33 – $42 USD / year Posted March 31, 2026
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Position Details

Salary $33 – $42 USD / year
Type Not Specified
Experience mid
Exp. Years 0
Education Not specified
Category IT Support & Helpdesk

About this role

Deskside and remote IT support for a luxury retail brand; onsite in Piscataway; supporting Windows and Mac environments with Level 1-3 issues.

Key Responsibilities

  • Provide deskside support to end users
  • Troubleshoot software/hardware issues
  • Respond to IT requests via phone, email, and Microsoft Teams
  • Support executive-level users with high professionalism
  • Collaborate with Tech Concierge team to resolve issues

Technical Overview

Windows and Mac environments; deskside and remote support via Teams; focus on executive-level users and professional service.

Ideal Candidate

The ideal candidate is a customer-focused Desktop Support Technician with experience supporting Windows and Mac in a luxury retail environment, delivering deskside and remote support.

Must-Have Skills

Experience supporting Windows and Mac OSDeskside SupportExecutive-level supportMicrosoft Teams

Nice-to-Have Skills

Experience in luxury retail environmentExecutive-level support for high-profile users

Tools & Platforms

Microsoft Teams

Required Skills

WindowsMacDeskside SupportRemote AssistanceMicrosoft TeamsExecutive-level supportCustomer serviceOn-site supportEnd user supportLuxury retailDesktop Support

Hard Skills

WindowsMacDeskside SupportRemote AssistanceMicrosoft Teams

Soft Skills

Customer serviceProfessionalismCommunicationTeamworkProblem-solving

Industry & Role

Industry Retail
Job Function Deliver end-user IT support for Windows and Mac environments in a luxury retail setting
Role Subtype Desktop Support

Keywords for Your Resume

desktop supportdeskside supportit supportWindowsMacMicrosoft Teamsremote assistanceonsiteexecutive-level supportcustomer serviceend user supporthelp deskprofessionalismluxury retailPiscatawayDesksidesupport technicianwindows 10windows 11macwindows
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