Position Details

Salary $20 – $25 USD / year

Type Not Specified

Experience mid

Exp. Years junior to mid-level

Education Not specified

Category IT Support & Helpdesk

About this role

Desktop Support Technician providing project-based and operational support to enterprise end users. The role includes Tier 2 support for laptops and desktops, remote assistance using Dameware, and work such as imaging, upgrades, and Active Directory user builds.

Key Responsibilities

Provide tier 2 support for laptops and desktops onsite and remotely using Dameware
Perform imaging for deployments
Complete hardware/software upgrades and user builds in Active Directory
Handle data transfers and machine configurations
Support end users with strong communication and problem solving

Technical Overview

You will support corporate end users across the enterprise with Tier 2 laptop/desktop troubleshooting and remote support via Dameware. Project work includes imaging, hardware/software upgrades, Active Directory user builds, data transfers, and machine configuration.

Ideal Candidate

The ideal candidate is a junior to mid-level Desktop Support Technician who can provide Tier 2 support for laptops and desktops both onsite and remotely using Dameware. They have hands-on experience with imaging, hardware/software upgrades, Active Directory user builds, data transfers, and machine configuration, along with strong communication and customer service skills.

Must-Have Skills

Provide tier 2 support for laptops and desktops onsite and by using Dameware to support remote end usersImagingHardware/software upgradesUser builds in Active DirectoryData transfersMachine configurationsStrong verbal/written communicationProblem solving and organizational skills

Tools & Platforms

DamewareActive Directory

Required Skills

Tier 2 support for laptops and desktopsDameware remote supportimaginghardware/software upgradesuser builds in Active Directorydata transfersmachine configurationsonsite and remote end user supportcommunicationproblem solvingorganizational skillscustomer service

Hard Skills

Tier 2 support for laptops and desktopsonsite supportremote support using Damewareimaginghardware/software upgradesuser builds in Active Directorydata transfersmachine configurationsend user supportActive DirectoryDameware

Soft Skills

great communication skillsverbal/written communicationproblem solvingorganizational skillscustomer service mindsetteamworkability to build productive relationships with peers

Industry & Role

Industry Healthcare IT

Job Function Deliver Tier 2 desktop support and deployment tasks for corporate end users

Role Subtype Desktop Support

Tech Domains Active Directory

Keywords for Your Resume

Desktop Support TechnicianDesktop Supporttier 2 supportlaptopsdesktopsonsite supportremote end usersDamewareimaginghardware/software upgradesActive Directoryuser buildsdata transfersmachine configurationsend user supportproblem solvingcommunication

Deal Breakers

Must have experience with Tier 2 support for laptops and desktops, Must have experience supporting remote end users using Dameware, Must have experience with imaging and Active Directory user builds

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