Position Details

Salary $15 – $21 USD / year

Type Full-Time

Experience entry

Exp. Years 1 year (Required)

Education Not specified

Category IT Support & Helpdesk

About this role

Provides technical support to clients via remote and on-site visits as part of an MSP. Responsible for hardware/software troubleshooting, imaging, documentation, and vendor coordination to resolve issues and maintain client environments.

Key Responsibilities

Provide remote and on-site IT support
Analyze and diagnose desktop hardware/software issues
Image machines from scripts
Maintain documentation
Coordinate with vendors for warranty issues

Technical Overview

Handles desktop hardware/software troubleshooting, imaging via scripting, and maintaining documentation. Supports Windows-based endpoints and networked environments, with emphasis on customer service and efficient incident resolution.

Ideal Candidate

The ideal candidate is an entry-level IT Help Desk/Desktop Support technician with 1 year of experience, comfortable with both remote and on-site support, able to troubleshoot hardware and software, imaging machines from scripts, and handle vendor/warranty interactions, with a clean background check and valid driver's license.

Must-Have Skills

1 year IT Help Desk experienceBackground check and drug screenValid driver's licenseOn-site interaction

Nice-to-Have Skills

CompTIA A+

Required Skills

Desktop SupportHelp DeskRemote SupportOn-site SupportImagingImaging from scriptsTroubleshootingDocumentationVendor ManagementWarranty Issues1 year IT Help Desk experienceBackground checkDrug screenValid driver's licenseOn-site Interaction8am-5pm

Hard Skills

Desktop SupportHelp DeskRemote SupportOn-site SupportImagingImaging from scriptsTroubleshootingDocumentationVendor ManagementWarranty Issues

Soft Skills

CommunicationCustomer ServiceDocumentationTroubleshootingVendor liaisonTime management

Certifications

Preferred

CompTIA A+

Industry & Role

Industry Consulting

Job Function IT help desk and desktop support for MSP clients

Role Subtype Desktop Support

Keywords for Your Resume

Desktop SupportHelp DeskRemoteOn-siteImagingImaging from scriptsTroubleshootingDocumentationVendor ManagementWarranty IssuesCustomer Service1 year IT Help Desk experienceBackground checkDrug screenValid driver's licenseOn-site interaction8am-5pmCompTIA A+

Deal Breakers

Cannot pass background check or drug screen, No valid driver's license, Cannot work Monday–Friday 8am-5pm, Unable to lift up to 70 lbs

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Desktop Support Technician

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